Super disappointed in this place. The food here is typically fairly creative and good in flavor. Over the last few months, I've ordered the 'Hot Honey Chicken Sandwich' (or something close to that name. Breaded chicken, jalapenos, honey sauce, etc) 5 different times. The taste of this sandwich is great, but 4 out of the 5 times that I ordered it, the piece of chicken on the sandwich is massive, and not in a good way. Literally 2 or more times the size of the bun, making it extremely difficult to eat. The majority of the times that I've ordered the sandwich I was on my way to work, for a meal at work, so trying to manage this thing while working is a huge pain. It would be nice to have some real fries too. These super thin fries just seem gimmicky and silly. I'd rather have a lesser amount of real fries than a ton of these little twigs. Anyway, I messaged the restaurant via their website about the sandwich and asked them to contact me back via email. Not that I wanted a refund or anything, but just to see what they were going to do to correct the sandwich and make sure they were being productive about managing their staff. Also, I can't imagine that it is good for their food costs to be using so much chicken. They literally could be getting 2 to 3 more sandwiches for each one that they are currently making. But, no one ever took the 3 minutes to responded to me. Pretty insulting. A few weeks later, I decided to give them a second (well, fifth) chance by ordering the sandwich again. I was not at all surprised to find that the chicken was more than twice the size of the bun and difficult to eat. Management must not be watching the cooks prepping the food. Big portions are great for certain things, but not a sandwich when the ratio of bun to protein is so out of whack. There are too many other placed to eat in the area to keep wasting my time fighting this sandwich. Sure, there are other things on the menu, but out of everything that I have had, I like the taste of this the best. Like I said, the flavor of this thing is great, but it's not worth the trouble and dealing with a management team that won't even respond is enough to make me say "Eh, I'll go somewhere else." It's a shame.