Tim Hortons — Restaurant in Town of West Seneca

The customer service at this location is beyond terrible. You have young kids that don’t care and have no clue on the meaning of good customer service. The manager that I have made a complaint about a young man who worked the drive thru, pretty much said it’s a busy location, but I’ll “speak” to him. Last week I was told by a different young man that I could not pick up my online order due to him not making it. Just because he did not want to turn the grill back on! This location closes at 8p and i placed my grilled cheese sandwich order at 7p. I told him I used points to pay, received a message stating my order was ready, drove in to grab it just for a lazy worker not wanting to turn the grill on and argued with me about how it was closing time in a hour and would not being turning any grills on. I left there with no sandwiches and lost the points. I will never go to this location on Seneca street in West Seneca Thank you for your automated response but I already have reached out and have been waiting for the manager to get a hold of me...

I stop at tim hortons usually 2 to 3 times a day for coffee, donuts, wrap etc. and I will usually drive several miles out of my way to go to this store because they always got my order right and they stir the coffee. I ask for my donuts to be put in a box because when they are in a bag the frosting sticks to the bag, no problem. Until recently. I went to your store today and asked for the donuts to be put in a box and the worker told me you don't do that. Ordered a coffee and it was not stirred, besides she is rude. This was in the AM. Went back this afternoon ordered a coffee and once again coffee was not stirred. If the worker at the window, Kayla, is miserable and doesn't like/ can't do her job maybe she needs a new one. This isn't the first time either. All the other workers at the...

Dude this place is shot I ordered one drink and they messed up after I waited like 5 minutes with one person ahead of me with five employees inside you’d think this place would be faster as a supervisor at my work I would have written my employees up for the speed of service they were providing I had to throw my iced vanilla latte out a four dollar drink which had no vanilla because then it would’ve been sweet seeing as all vanilla lattes and caramel machiattos are supposed to get the sweetened vanilla and I have no time to get another one it’s ridicules and I will never go here again the people behind the counter were not wearing hair nets the cookies were burnt. This is a horrible location. And everyone there should...