Dunkin' — Restaurant in Troutman

I often stop by this location on the way to work in the mornings. Today, Barbara was working and was very rude and unprofessional. It was one car in front of me when I pulled up at the drive through. Once that car pulled up to the window, we waited for 10 minutes before they came back to the window. Supervisor, Barbara and her fully staffed crew were just talking and laughing at the window. Once I pulled up, I stated that You know people stop here on the way to work? Barbara replied if you don’t have time to wait, then don’t come here. Flabbergasted, how is the manager able to correctly run a fast food business and do not teach their employees customer service and professionalism. From that statement, I asked her who was the overall manager or the franchise owner. She then got mad and closed the window and said you can call corporate and ask. Yes Barbara after this review that’s exactly what I’m...

I had a terrible experience, I went and ordered a coffee but it had too much cream and not enough coffee. I asked the girl to please put more coffee in it and she very kindly said yes but there was another girl who got upset because I had the cup where you pay and she said you can't put that cup there and I didn't put it in. It was the girl who prepared the coffee for me but I didn't say anything to her and I asked the girl who was preparing the coffee if I could please throw away the cup because I wasn't going to drink the coffee and the other girl looked at me really badly and said out loud that since she hates people like that it's better not to come back and the truth is her request was granted because I will never return there where they treat you with a...

What is the issue with this place? I have tried and tried to support this business, but they constantly disappoint me with the worst service ever. All they seem to care about is the drive thru. 5! People working this morning and not one of them could simply hand me my donut. Another gentleman came in behind me and apparently was invisible because he couldn’t get any service. He ended up walking out as did I without my donut and a disappointed child. I’m done with trying to support this business and will NOT be coming back. I suggest you lock the front door and just run the drive thru since it’s all you seem to care about. I hope that the franchisee that owns and operates this store reads the reviews and fixes the ridiculous and horrendous issues they have with...