KFC — Restaurant in Troy

Dear KFC, I am writing to express my deep disappointment with the quality of the chicken I received at your location in Troy, Al this evening . I placed my order at approximately 7:45 PM, and by the time I picked it up , I found the chicken to be very small, picked over, dry, overcooked, and lacking the usual quality I have come to expect from KFC.

The chicken strips were tiny and, at almost $3 per strip, not worth the money for the quality and size. Additionally, my 8-piece order consisted entirely of small thighs and drums. For the $44 I paid, this was absolutely the poorest quality and service I have ever experienced.

Disturbed by the poor quality of my meal, I immediately addressed the issue with the management and staff. Unfortunately, their response was not only dismissive but also highly unprofessional. They informed me that "that's all we got and we're not cooking no more tonight. It’s the end of the night." This was particularly frustrating considering it was only 8pm when they prepared the order, and I believe there was still ample time to prepare fresh food for customers.

As a loyal KFC customer, I have always appreciated the quality and service provided by your establishments. However, this recent experience has left me deeply dissatisfied. The dismissive attitude of the staff and management, coupled with the poor quality of the food, has significantly tarnished my perception of your brand. This seems to be a recurring issue every time we order from KFC in Troy, AL.

I hope that you will take my feedback seriously and address these issues to ensure that such incidents do not recur in the future. I kindly request a refund or a replacement meal for the substandard food I received. Additionally, I urge you to review the customer service practices at this location to prevent such disappointing experiences for...

Yesterday at around 7:04 PM, I visited this KFC location and had one of the most unpleasant and humiliating experiences I’ve ever gone through in a restaurant. After ordering, I went to the women’s restroom. One of the stalls was extremely dirty, so I chose the larger one. What I did not realize at first was that the door had openings or abbreviations that allow people outside to look directly inside.

Instead of respectfully warning me about this, one of the employees—a short Black woman with braids in her hair, some of them dyed red—noticed and decided to call another coworker. This second employee was a short Latina woman with brown skin, wavy hair, and who obviously spoke Spanish. Together, they stood outside, looked in through the openings, and laughed at me.

This was beyond disrespectful—it was humiliating, intimidating, and completely unprofessional. I felt watched, mocked, and treated as if I had done something wrong when all I wanted was to use the restroom in peace. I didn’t say anything at the moment because I didn’t want to create an uncomfortable atmosphere for the other customers, but this behavior is unacceptable and should never happen in a place like KFC.

On top of that, management should seriously fix that bathroom door. I doubt I am the only customer who has gone through this kind of situation, and it is outrageous that something so basic has not been addressed.

This experience left me feeling hurt, angry, and disrespected. I truly hope management takes this complaint seriously and makes sure no other customer has to go through...

My wife wanted a $20 fill up box and some nuggets. We went to the drive-thru and they pulled us to the front parking spot for a minimum of 17 minutes (I started my stop watch a little bit late). The box finally came out and everything was ice cold. I took the box back inside and the lady who I spoke to was very nice however, someone behind the warmers made a few comments about, people always complaining about something. I was trying to get her attention to get my money back however, she could not hear me. They gave me some other like warm chicken that was probably just a little fresher than my original chicken in the same greasy, dirty box and the same old fries. I guess corporate does not send secrete shoppers to the stores any longer to see how these employees, who are supposed to be representing their store really act. If they do, I assume someone in upper management is giving the general managers of the store a heads up that they are coming and the employees put on a fake facade of how they really are. I understand you can't find people everywhere to work however, as the saying goes "Not all money is good money". Well not all employees are good employees. If the store has to shut down for a little while until it gets better employees, maybe that's the answer. People don't want to spend good money for bad food, and...