Pizza Hut — Restaurant in Troy

This review is not for the food but the store employees and management. Our family stopped by this location on Sunday afternoon while driving back to GA. We were with kids and in a hurry missed our diaper bag at the store. I called the store immediately after reaching home and the employee on call confirmed that my bag was found and it is at the front desk. When I requested if they could ship, she said she will discuss with the manager and I should expect a call next day that I did not get. When I called back next day in the evening to check, I explained the employee on call and on hearing the details she started talking in Spanish and hung up on me. I called again and this time another person answered, on hearing me, he said he is checking and started to sing songs in some native language, I waited for sometime but he was just singing continuously and did not respond. On calling for the third time, they just hung up on me(as soon as identifying that I’m the caller).

I’m so disappointed with this behavior, is this how you...

Was coming back from vacation from PCBeach to Alabama. The buffet was open. Hardly anything on the buffet. What was on it looked nasty. So my family of 4 ordered 4 Dr Peppers family size cheese sticks, med pizza, and meaty marinara. We waited 35 minutes. My husband asked how much longer it would be and they said not long. We waited another 10 minutes. I could hear staff laughing talking abouy Toni Braxton in the back. (FYI..only two other people in restaurant) Finally we got up and said cancel order we will pay for 4 drinks (which cost 9.00) So ridiculous. The manager did apologize and asked if we wanted to pay and take it with us. No we didn't. We still had 2 1/2 hours to drive home. We wanted to eat in the restaurant. Told her we eat at our local Pizza Hut at home and never had to wait 45 minutes for food. My niece had a concert that night to go to and I had allotted 1 hour to eat and get back on road.. the waitress was slow in getting our drinks to us.. WORST SERVICE EVER AT...

If I could give zero I would. This is by far the worst experience at a pizza hut ever. Nasty place! Needs to be shut down by health depth. Filty, greasy windows, paint peeling in windows. Had to clean my own table just to eat. Bugs crawling on the wall, filthy floor, I didn't even want to see the state of the bathroom. You now have to order and pay at the register before finding your own table. You get only paper plates and plastic forks. No ice or cups, just a 20 oz drink bottle. In the 43 minutes we were there no one came inside. I didn't know why, but is clear now. Pizza was supposed to be hand tossed, but was undercooked and left everything greasy and hard to eat. Other than bringing our pizza served in a box no one ever spoke to us. We left and not a sole could be found. Arrived at 12:00 noon and left at 12:43pm. Unfortunate for pizza hut to have sunk so low. I'll stick to eating gas station pizza from now on. See all the photos I took to...