Subway — Restaurant in Troy

1.Unprofessional staff Poor Food Assembly Lack of Management Efficiency

Despite one wearing a "Discipline" T-shirt, our service we received was quite the opposite. Both employees were on their phones, and while on those calls, I saw them smile for the first time. We definitely didn't get any emotion while ordering. I could barely hear/understand them because they mumbled every word.

When I ordered a "Foot long flatbread with black forest ham." The woman looked at me like I was speaking Russian. She then asked the other woman if they had flatbread. I understand, people can be new, but it felt off that she was on the Frontline and didn't have the general knowledge of what breads they have. She was finishing another sub so the other worker started making my sub. She threw everything on the sandwich very sloppily and uneven. Normally that doesn't bug me, but it was BAD. After finishing assembly, she tried to roll the flatbread as if it was a burrito at Chipotle. I had to stop her and just motion with my hands to fold in half. She did so and then placed the sub in the paper, without cutting the footlong sub in half.

Pop up signs on the display case were promoting gift cards when that promotion ended in June. Part of the menu was missing. The "manager" (one who made my sandwich) took orders and ate while behind the line, all while on speaker phone loudly discussing childcare. Multiple machines were seemingly out of order but we're on and running at...

Service was TERRIBLE! I asked for a steak and cheese sandwich and she told me if I didn’t get the sandwich toasted then my meat would be “cold” which is a lie because they always heat up the meat before even putting it on the sandwich, then they made the sandwich extremely sloppy. After we paid for it I went to go eat it and the meat was still cold so I took it to the counter and explained the worker the situation and she got an attitude with me and very rudely said “huh, so you want a new sandwich or what” and the other worker said no for her to put it in the MICROWAVE, VEGETABLES AND ALL! When the sandwich was in there she asked me to get it out of there. I was patiently waiting and she says “Ma’am you can get your sandwich out the microwave”. The microwave is behind the counter BTW. I WILL NEVER GO BACK...

Worst service & worst employees ever. I took my two kids over there, I was waiting but the two "African American" employees (one man & one woman) didn't ask me anything, they were gossiping to each other. Seems like we don't exist there. After few minutes I asked ' are you guys going to take my order?' . Then the woman asked 'yes ma'am?' Then I said I want Tuna foot long. Then she said we don't have Tuna. After waiting 6-7 minutes I got to know that there's no Tuna. They are really really bad employees. How did they got the job I don't know. Behavior is worst. They don't know how to treat a customer. They should learn first then they...