Teresa's Mosaic Cafe — Restaurant in Tucson

I originally had a drastically different review that showcased this restaurant in a different light, but after the second time going there we had a WAY different experience. We drove from the far east side to go eat here and to take some tortillas home. The second experience started off well, the server was nice and attentive, then it changed. As the lunch rush started to die down our server did not come around as often, barely looked at our table, and did not seem to want to interact with us once she gave us the check. I had clarified the price of the tortillas that they sell, and mentioned that I wanted to buy some before I left. By the time that she brought the check over there were only maybe 7 tables occupied in the normal dinning area, that is less than half that they have. Our server put the check down and wanted to walk away without checking on us. I stopped her and said that I would like to get some tortillas, to which the server stated "she has no tortillas to sell, there is a big catering order" and walked away immediately after saying this, no pleasantries. No sorry about that, I'll be right back for the check. She simply walked away. I noticed throughout this particular interaction it seemed like she wanted to be anywhere else BUT our server. She hardly looked at us, she was looking everywhere else but at the customers she is currently serving and seemed to just want to give us the check and go. When she came back after cashing out the check I said "I would just like to make a recommendation that maybe you should put up a sign that says we are not selling tortillas, so that people know. It's not that big of a deal but we drove from the far east side to eat here and bring tortillas home." The server immediately got defensive and said "Well we aren't a tortilla factory, we are a restaurant". My problem with THIS comment is, one she could have said this in a more neutral tone or worded it differently. The tone she said it with came off as direct attack at me like I am incompetent and made a ridiculous comment. And two there is a sign that advertises that they sell tortillas, meaning that selling tortillas is a normal part of their business, if they have the need for a sign. The first time we went, we were a private party, we had no issues, and everything was great. I decided to treat my mom and bring her back to eat again I am sorely disappointed and dissatisfied with the second dining experience, and I know one person's experience doesn't account for everyone, but my family will not be...

Today was the worst experience EVER!! We have been coming to this restaurant for many years, 30 to be precise. We hadn’t been here in a while. So I wanted to treat my mom for brunch. We walked in and got sat pretty quickly. Was asked if we wanted to order chips, which it’s $3.00 not that that mattered but we said no thanks. Ordered and the food came out. Presentation was 0! My food was ice cold. My mom’s burrito 🌯 looked like a jr size from a kids meal. SMH! Our server was Alexis C. NOT FRIENDLY AT ALL!!!! Took our order, it took at least 15mins to get one Margarita and a Beer. The Margarita was the only decent thing that I had. Our food was brought out COLD! She finally came by and asked how everything was ( with a stupid smirk) I told her it’s cold, she snatched my plate and obviously microwaved it. Didn’t apologize or anything. Dropped it off and avoided us the rest of the meal. We had to ask the busser for salsa and extra napkins. He brought salsa and napkins and then when we were almost finished brought us a basket of chips that we never ordered. She came and took my mom’s plate, didn’t offer another 🍺 beer? Or anything else? Put the check on the table not saying anything. I looked at the bill and we were charged for the chips that we never ordered and came at the end of the meal. So she walked by and I said to her I have a question?? Is the salsa $3.00 or is it free? Or does it come with the chips? Or?? She proceeded to tell me to calm down and I had an attitude problem, yapping at me for asking a question? She proceeded to crinkle the receipt throw it on the table. I said I need to speak to a manager. She said you’ll have to wait I’m busy!!!!!! The manager came walking towards us she grabbed her and dramatically started talking about me to her with all the attitude in the world!!! Not how I wanted a Saturday morning brunch for my mom and I. I told the manager about the situation and she said ohh okay I will talk to the owner about this. Very very uncomfortable and unpleasant and unprofessional situation. Sad to say if your restaurant continues with this type of behavior from your employees you will lose a lot of business!!! You have lost ours and we will not be back!!! Have some respect for your customers (all but especially elderly people). Unacceptable!!! All of that for 53.00 not...

We arrived at 10 am. We were promptly seated. Our server was patient with us as it was our first time here. I noticed that there were only 4 staff in the whole restaurant. Our server was also busy in the back as well as taking orders and serving. The young man who seated was also prompt and very vigilant about keeping the tables clean and ready for the next customers to be seated. The ambiance was quite nice,festive but no at all over done. I also noticed that they have a large comal In front of the dining room area where they make their tortillas fresh in house. You can also purchase tortillas to go. I suggest that if you like fresh made tortillas, buy some, they're worth it. The dining area is on the left side of the restaurant with nice views of the surrounding area outside. To your is the bar area. The restrooms are located on the left side of the restaurant. We ordered the Machaca ( shredded beef) flautas. It turned out to be a great choice. This dish comes with 5 flautas and a generous portion of rice, beans, guacamole and sour cream with shredded lettuce, diced tomato and shredded cheese on top. It also comes with a side bowl of salsa. Unlike other Mexican restaurants, you have to pay for chips and salsa. You really don't need to do this as the portion sizes are ample. I honestly didn't miss them. I must say that I did read other reviews about this restaurant and was a bit hesitant as many reviews were negative but I went because my husband had been there once with his family this year (July) for our grand daughter's graduation and they all loved it. His son bought a dozen tortillas for his dad to give to me since I was not able to go due to being ill. Anyway, go there yourself and give them a try. We really liked it and I for one am particular about my food and the restaurants we go to. I like authentic flavors, not americanized versions of food. On the way out I did see a sign outside advertising the need for a cook and a dishwasher. So if you know someone needing a job, tell them about their openings. One las thing, if you have never been or even known about this restaurant be advised that is behind the McDonald's off Grant/Ironwood Hill Road and Silverbell Rd. I have been in this area several times and hadn't even known about...