Yin Yang Express — Restaurant in Tucson

Food was good I recommend for delivery and not expecting to use an in-store coupon. As I was about to order on the phone but my fiance wanted to see the food first as he can be very picky about some things. So I didn't use the online coupon they did have Available as a printer friendly coupon however I also don't have a printer so I just took one from the to-go menu they had and I thought we were able to use. parking was ok but not anywhere close to the unaccessible wheelchair ramp. steps were a bit too daunting for my fiance who has a broken L4 and L5 of his spine and severe nerve damage to his legs and feet causing pain and neuropathy to his lower body and hands. Went to go place the order and asked if they had anyway for a wheelchair to get inside. The nice youg man opened the west side door for us that has a ramp. I then order our food and tried to use a coupon and was told I could not. Because it was not one that I already had. That I just picked that one up earlier to use at the same time as I was to order. I have worked in the restaurant retail and hospitality industry for sometime and have never once ever been told or ever even heard of a place denying the use of an instore coupon or a picked up the coupon at the same time of the order or the same visit that the order was made was always irrelevant. As if I were to go to a grocery store and was told that there was a good deal on a product but I needed a coupon for it that they offer in the sales paper up front. They don't deny the use of them that day or VISIT. Same if I were to order online and had used any online service to get a coupon and order online. It is technically the same. I don't know why that would be an issue to them but the guy said it wasn't him that chose that it was the owner of the restaurants decision. So a false advertisement with another loop hole. Well Being on a limited income already we use coupons just to survive so at this point I was already a bit put off that and my fiance wanted to go somewhere else after I made the order already as he didn't want to eat in the parking lot (I can't blame him). Then I found their loop hole for the health department. Now am having to be explained to about the coupon B.S. they are trying to claim. Well I can't afford this place anyway as they don't have fountain drinks either and instore warm drinks are $4 a pop they don't honor their own advertisements prices online or instore and they don't honor their coupons usage the same day. It was a horrible visit for us both I could have spent the same amount of money and got just as good of food but been treated a lot better than this place did in the FUXING MALL for fux sake. Everything was an obstacle with this place and way to unorganized loud and generally felt ripped off and disrespected and...

10/21/2019

Placed a $70 delivery order from Yin Yang express ( ORDER #14108103) on October 20th 2019 at 4:30pm. At 5:51 pm i called to inquire about my order and was told it just left. After waiting ANOTHER 1/2 hour i called again since they are 2 miles away. This time i was told that the order was almost ready to leave. At 6:41pm it was delivered. Total Wait time: 2HRS 16MIN. Never called or updated on the late delivery. PAID A $2.99 DELIVERY CHARGE. When it arrived NONE of the entrees had the container of White rice that it supposed to come with. NOT ONE. All the chicken entrees were really Tough and stringy and had a funny taste. DEF avoid their Chicken. Fried rice was prob deep fried. Lo Mein was really soft and overcooked. We asked for crab puffs and they sent excessive oil laden dripping eggrolls. stingy meat portions. No condiments except 5 packets of soy sauce.. Not acceptable. Filed a complaint with the BBB even though their not a member. Items ordered: GEN Tso's Chicken Curry Chicken Egg foo young (house) Sesame chicken Potstickers House fried rice Lo Mein Ordered from them in the past with minor issues. IT HAS GOTTEN A LOT WORSE. Believe me. Some of the reviewers cant tell the difference between GOOD chinese food vs. street ghetto chinese or artisan bread Vs. Wonder....

I decided to try this restaurant again because it was under New Management according to its flyer that I received in the mail. The food was fantastic. They delivered in a timely manner and they didn't charge gobs of money to have food delivered. It was just a simple small charge. The people at the restaurant are really nice. After I got my food I called and asked about some of it that was very bright red because I have a red food dye allergy. It did not even occur to me to ask about it when I placed my order. But when I called them to ask about the coloring they said don't eat it because you will go into anaphylaxis. They said we will remake it without using that and will send it out to you. They sent me food to replace what I could not eat without any charge. I think that they're incredibly gracious to do this for me. I will definitely be ordering from them again. I gave what I could not eat to my next door neighbor and she asked for a menu. The best way to reciprocate is by promoting their restaurant. I hope that this new management keeps this restaurant going because the food was super yummy and they gave me a huge...