I was not very pleased with this visit to the Sonic.
We visited on a Wednesday morning about 9:30 am.
First off, I could not get the app to work, which is not this store's fault, but SONIC do better, this happens all the time!
Second, it took forever to get our food and drink. When they finally brought the food they forgot our drink.
Third, condiments that we needed when we ordered so we would not have to wait, and I did not bring them so we had to ask for them again & WAIT even longer for the carhop to bring them out.
Fourth, because we could not get the app to work we had to pay with a card. So we had to wait on the car hop to bring the card back, which unfortunately we were unable to tip the CarHop because they don't give you an option for that.
Fifth, I had to run to the restroom while we were there, IT WAS DISGUSTING!!! I CAN'T BELIEVE EMPLOYEES USE & LEAVE A BATHROOM LIKE THAT. I felt like I needed a shower when I was done.
Sixth, the parking lot is absolutely horrible there are holes everywhere. You have to be careful where you drive or you could pop a tire or damage your car.
I've been to several sonics, this one is by far one of the worst that I have been to. Sadly it is one of the newest...
Read moreWe ordered through the app which allows 5 sauce packets per order. All 5 packets (3 Asian chili, 2 Honey Mustard) showed up on my receipt with a $0.00 next to them We had a large onion ring, an order of chicken bites and a medium tot that we were going to dip in those sauces. When our order came out there was 1 Asian Chile sauce cup and 4 packs of ketchups, so I pushed the button to ask for our other sauces. He said this location's rules are 1 packet for an order of chicken bites and it doesn't matter what the app says, if we wanted more we could buy more but they would not honor what the app allows. I have NEVER had this happen at any other Sonic, and we eat at Sonic in multiple cities in this area often.
Their ice was also really weird, and somewhere between a slush and their regular ice which made it melt really fast and water...
Read moreWe came to sonic and got a chicken sandwich and a foot long coney. It’s took them 10-15 minutes after the screen said it was being brought out to us. But the employee (Joslin) carried my coney standing upwards in the bag where all the chili and cheese was all at the end. After we said something she proceeded to get a very rude attitude with my wife and proceeded like she was gonna fight her. We have the employee on video. I would like to say out of all my years of going to sonic they have never carried a coney standing upwards. Our main concerns is that employee that does not need to be working there ruining the franchise owner business. We will continue to tell people not to go there because it is now a poor excuse of a fast food restaurant. I would rather drive all the way to bumpers in baldwyn to get...
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