Bojangles — Restaurant in Tuscaloosa

I’ve always enjoyed the food and service at Bojangles in North Carolina, but on the other hand service at this particular restaurant was poor. The drive thru attendant attitude was not friendly. I watched him dip his finger in my tea cup with ice ,although he had gloves on gloves they touch other surfaces that are not clean. The drive thru attendant hand me my drink with liquid on side of cup. He didn’t offer a napkin but there was a nice lady that gave me some through the drive thru. There was another worker who hand me my bag didn’t say Thank You. I get home and pour my tea in another cup and there was dirt grains at the bottom of my cup. At first I thought it may be residue from the tea but it was dirt. I pored out my tea. Although this chain can use some Customer Service inservice the chicken was hot. My daughter usually don’t like chicken but she says she enjoyed it.I received the wrong side in my order. I didn’t call the store to report any of this because I just won’t go back due to unfriendly customer service. I understand everyone has bad days but when working with people and customers that is what keeps a business going and your expected to just be friendly even...

I wish I could give a 0 star for the experience that I have had at this place. I’m originally from Atlanta and came to visit a family member and decided to stop at this bojangles. That right there was my worst mistake yet. This manger Alison, or at least that what she told me, I’m not sure if she gave me a fake name or not. But she was not only rude to me but also her employees. My order wasn’t fully correct but it wasn’t a big deal to me so I asked if she could fix it and she proceeded to ask me “why?” I told her it wasn’t what I paid for, so she looked in it and said “well you actually got more then what you paid for so you should be happy”. Then she proceeded to get mad at an employee at the register when she didn’t even make my food !! Like if you want to get mad at someone get mad at your kitchen line but not the person who took my order and actually took my CORRECT order. I feel bad for the people who have to work with her and might endure this type of thing...

I believe the new GM name is Ra'Shonda. I got off work at 7 pm, picked up my kids, and stopped at Bojangles. I was very hesitant because I just moved to the 5pt area back in March, and I needed a quick meal to feed my family, and the store was closed. It wasn't even 8 pm yet. That night, I will always remember. Churches was my 1st stop, and after 15 minutes of waiting at the mic, I drove around just for the window clerk to tell me they had no chicken.

I said all of that to say, "I shared my experiences with the new GM, Ra'Shonda," and she has ensured me that Bojangles has turned itself around. We actually spoke for some time, and I didn't mind the conversation. I truly appreciated her confidence. And more than appreciated the pride and confidence she took in turning the store around with service and cleanliness!!!

Thank you,...