Informal stop for classic Chinese cuisine, including hot pots & boba tea in a compact, simple space.
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So I've been debating posting this, but as someone who managed/worked in the restaurant industry for 15ish years....it needed to be said:
Last night, my husband and I went to Lai Lai (a place I've been eating at since 2001). While sipping my first sip from my second glass of Chardonnay....it slipped out of my hand & the stem broke on the table. I was mortified!!! I lost most of my wine & the waiter (sweet guy) helped me clean it up & eventually brought me a new glass to hold the little wine I had left.
A little bit later the waiter came and brought us our check and said "Miss Lisa told me that I had to charge yall for the broken glass, or she would take it out of my pay." (Lisa is the owner)
We paid the $5, but it's really not about the money... we should have been treated better (especially after buying a $50 meal).
This may be petty, but we live in a town FULL of family owned Chinese restaurants...I urge you to think twice...
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Ordered for delivery. Just had leg surgery and the delivery guy, who has a phone number from California continually calls me, wanting me to run out of the apartment im in and wait for him rather than him "delivering" it to my door like I just paid for him to. Then the food I received was not correct and everything was mushed together and soggy. What kind of joke is this place? My suggestions: 1.get a local number for all employees if possible, 2. Get the order right, and get it there without ruining the product, 3. When someone pays for the delivery fee and pays a tip: don't make them chase you down for their food. That's why...
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Tried this Place for the 1st Y'day &The Flavor of the Food Was Amazing! I Will definitely recommend & definitely be back to try other dishes. I had dumplings, not sure what's the name of the sauce that's comes with them but man that flavor was amazing dumplings were season very well might I add. I also had crab wontons could use more filling but the were good! Hot &Sour Soup great in flavor but some of my cracker to go with the soup were on the burned side. Sz Chicken had a generous portion an was very good in flavor! The Lychee drink was great too. My experience overall was amazing and...
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