Pizza Hut — Restaurant in Tuscaloosa

Edit 2: November 2023 - Once again, a total letdown. They outsourced it again to Doordash, and the lady had to wait an hour, they refused to give her a heat bag and she apologized because of how unbelievably rude the lady was was to her. She even refused to give the driver a receipt. So I couldn't complain no doubt. I'm looking for a contact now. I'm sick of it. 45$

--original--

One of the WORST Places that I have had an experience with in a LONG time --- and it was the second time in a row that it happened! After an hour, the order was sent off to a third party delivery service, and I was missing HALF of the FIFTY DOLLAR meal I spent. I contacted corporate. Tried calling the store -- of course, over the ten times I tried, it was just a busy signal. Then I pressed zero and got some national hotline which then said all they could do was transfer me to the store. Their supervisor said that was all they could do as well. Ridiculous and just the absolute WORST in experience. I SERIOUSLY do not recommend them for delivery . Not in the 06 area at least. They outsource it to a third party and don't answer phone calls for hours at a time. If I could give zero...

I paid for cinnamon bread and an extra icing. Both containers together LITERALLY would not have filled HALF a single one. There was less than 1/4 of the container’s worth of icing in each! Plus, if I had not known it was “cinnamon” sticks, I would have thought I got regular bread sticks with some sort of syrupy liquid spread over SOME of the top! The container of marinara sauce had a LITTLE more in it, but it was still only about half full. This makes me think that this is probably standard practice than an oversight.

And bottom line, none of the food was that good. The bread sticks and the “pan” pizza were both way overcooked. I’m not sure it actually was a “pan” pizza. The crust was a little thicker at the edge, but it didn’t have that “pan” edge that I expected. I’ve already mentioned the poor quality of the cinnamon sticks.

Also, the mobile app was a royal PAIN to use! And my points for my one previous order were not awarded to my account. Shows up on the “order,” tab, but not on the “rewards “ tab.

They had a slightly better “deal,” on, but I have a Domino’s way closer to home. I will go back...

I ordered a large order last night for a birthday party, and had other people pick it up for me because Pizza Hut doesn’t deliver to my area. When they arrived at 6:30, the time I scheduled for pick up, the pizza was not ready and not even being made yet. They had to wait 20 minutes for the order to be made and once it got home, I was missing an order of breadsticks (I had ordered a quantity of 2 double breadsticks, but only got one order of double breadsticks). While I realized it as we were serving everyone at the party, I could not call Pizza Hut then due to hosting the party. First thing this morning after they opened, I have tried to call this location, and no one will answer the phone. It should not be this hard to tell someone what happened and get a refund for my missing breadsticks. Basically, moral of the story is, if your order is wrong, you have no hopes in getting in contact with this place to make it right. And order for earlier than you need the food, or it will be very late. I love the taste of Pizza Hut pizza but it doesn’t matter the taste if the customer service...