Taco Bell — Restaurant in Tyler

I don’t expect much out of fast food, but whatever was happening with this location tonight was the worst I have ever seen out of any fast food place in Tyler. Sat in line for near an hour, watching people get small bags handed to them through the drive-through window, finally get our food and we’re missing items… and they tell us that we have to go to the back of the line. We voiced our concerns about how we don’t want to go to the back of the line to wait another hour for only TWO tacos. The young girl at the window very rudely says “that’s too bad, that’s our policy, and our lobby is completely full”… while inside there is only two groups of people no more than 10 people total. While we were still getting refused to be taken care of at the window, some other guy walked up with the bag and handed it to her to give to us and said it was on the house. When we got home and opened it our food was wrong. All three items were made incorrectly, including the item that was handed to us originally. They were not understaffed. There was plenty of people that we saw inside working… very disappointed with how tonight went. Just tried to get food for my autistic child who has an aversion to lettuce and all the items we got were packed...

I ordered a #6 and an extra additional chalupa and a chicken quesadilla with extra sauce on the side. I was shorted an entire chalupa. My quesadilla was half empty and I did not receive the extra creamy jalapeño sauce I paid for. I also requested extra of both mild and hot sauce and received only 4 mild sauce packets. For the same price at 11 oclock as 5 o’clock I had hoped to at least receive everythjng I had actually ordered even if my quesadilla was half empty. Disappointed to say the least. This is one of my favorite fast food places and I paid for product I did not receive.

In response to the owner: I do not have a Twitter account and I feel I have completed my part in informing you when services at your location are less than expected. It is not my responsibility to pursue a problem with your company or customer experience by jumping through the hoops of your business structure. I have already done my part by informing you of the problems during my visit. Thank you for your response. I hope you can utilize my feedback to improve your business and service at this location. This is not the first time I have not received product I have paid for or quality product from...

Would prefer not even to give one star came in Sunday and was given a senior discount came in 2 days later on Tuesday and they refused to give a senior discount and stated they never gave 1 on Sunday I didn't lie to them I could produce the receipt but they don't care they change their policy from day-to-day the manager refused to give me his name and was extremely rude they leave nothing on the table Dairy Queen Whatburger are lots of places give the seniors something for their business this place does nothing they deserve nothing in return lots of other places to go you can't change your policy from day-to-day Hope lots of seniors will choose other places other than this place.This store Is located at 7425 S Broadway, tyler,tx. Better places to choose for honoring day to day policy. They even charged for a small cup of water. They don't warrant your business. Also noteworthy the manager would not give me his name. Maybe he didn't have that strong a case. Unbelievable. Take your...