Round Table Pizza — Restaurant in Ukiah

On December 30, my son turned 21 and he chose Round Table for our family celebration. There were 12 of us and when we showed up, there were a few other customers sitting down, but nobody else in line.

When we entered the store, the lady at the register was taking a phone order and she did not, at any point in time, attempt to say hi to us or otherwise acknowledge us.

When she got off the phone, there was no apology for the delay. We should have taken this as the first red flag but my son REALLY wanted his Round Table lol

When we tried to utilize a coupon, she couldn't figure out how to use it, and 3 times told us that it had expired, even though we pointed out to her a few times that the expiration date was the next day (12/31).

She ultimately told us that it was for online orders only, even though it didn't state that on the coupon and the coupon itself said "present to cashier". But at this point in time we decided to just drop it.

We took our table and patiently waited for our food, enjoying my son's birthday and our family time.

After about 45 minutes we received our garlic bread, and about 10 minutes after that, one of the pizzas. Mind you, we couldn't all eat that pizza, due to preferences (it was an all-meat pizza and there were vegetarians and non-pork eaters in the group).

We went up to check on the rest of the food and we were told that they were just preparing our other pizzas.

During this time, my nephew went up to purchase a beer. He stood at the counter for 15-20 minutes and not a single person acknowledged him (even after multiple employees noticed/ walked past him).

At this point in time, it had been 1.5 hours since we had first ordered our food, and it was still not at the table.

My mother went up to check on the food and to also speak to the manager, who rudely yelled at my mom across the kitchen that "she didn't have time to talk to her".

Finally, our food arrived and the rest of the party was able to eat.

This was a very disappointing experience because we came to celebrate a birthday and 1/3 of the group was full by the time the rest of us even received our food.

Now, what happened next is what I really want to call attention to.

We packed up our things and my mom and sister went to speak with the manager about the overall experience.

My mom calmly asked to speak to the manager, who once again yelled at her that she couldn't.

My mom repeated herself and asked again, requesting just a few minutes of her time, at which point this manager yelled in front of everyone, including her staff and some other customers "you want me to stop making other customers' food so you can talk to me?".

Uh, yes lady, that's your job.

She came over and was very aggressive from the beginning. My mom tried explaining what had happened and our experience, and the manager walked away, yelling once again. "You were told when you came in that we are running behind tonight".

No, not one of us was told this. Had we been warned that our food was going to take over 1.5 hours to make, we would have chosen to go somewhere else where we would have also been treated better.

This "manager" was so rude and condescending to everyone in our group.

Not one time did she apologize or ask us how she could make things right for us, which is what an actual manager should do.

I don't know if she has received any management training but she doesn't know how to run a store and REALLY doesn't know how to treat customers.

We spent over $350 that night - for that much $ we could have gone to a sit-down restaurant where we would have been treated much better.

A few other customers saw this interaction and walked out after us. In a small town like Ukiah, this restaurant should be more careful about the customer experience because people are going to choose to go to Slam Dunk or Mountain Mike's instead.

I seriously suggest that the store owner and/ or corporate looks into this further before you lose your entire...

Me and my beautiful wife were celebrating 30 years together and her birthday tonight. Just realized indoor dining opened. What a mistake, we went double date with my best friend and his new wife. It cost 120 dollars each couple payed separately 240 dollars for two small pizzas two pitchers (domestic only) and two salad (one trip only) all of the staff was rude so many rules rushed us thru our order pizza was cold but burnt we were the only people in there and that big guy was just standing there holding his gut he gave me a plate I started making my salad he promptly scolded me for using the plate just to give me a bowlsaid that that’s not for salad I give up at this point if I could negative star I would and we all will tell everyone not to go to Ukiah round table ever rob would be appalled we all agreed to send terrible reviews it wasn’t even busy in there they trying to be a elegant pizza joint come on we have like ten pizza joint in Ukiah none of them know how to make a pizza you will have more fun if you screw it up at home making it together...

I’m beyond disappointed with our visit to Round Table in Ukiah. We ordered as a family for a birthday party, and while the restaurant was busy, there’s no excuse for what happened. We waited 1.5 hours for our food, and none of us were able to eat together. It was frustrating and made our special occasion feel like a disaster.

On top of that, when we asked for a side of red sauce after the long wait, they had the nerve to charge us. Really? After keeping us waiting so long, you’re going to nickel and dime us for something so basic?

To make matters worse, the staff was rude, and the manager was completely dismissive when we expressed our frustration. No apologies, no attempt to make things right—just an overall terrible attitude.

Even though the restaurant was busy, it’s no excuse for such poor service. We won’t be coming back to this Round Table, and I’d suggest others avoid it too. Plenty of other places in Ukiah know how to treat their...