Hon's Wok III — Restaurant in University City

Hons wok is a long time favorite of my family's so it was tough letting this place go. It boils down to customer service. They had a guy working here for years, great person. Looking back, he may have bent the rules to give customers what they asked. For example I've gotten a side of duck juice when my belly couldn't handle solids. He was replaced with a woman who hung up on me multiple times and yelled in my face! There is also a video of her going around social media yelling at someone else. I tried asking her were there different chefs because the quality of food changed. I told her I've been coming here for almost 10 years ordering the same meal and now it's different. Fried rice was too hard, duck was obviously not duck or terrible duck. She literally said she did not care how long I've been coming there and told me to leave. I was respectful. She was EXTREMELY disrespectful. This was over a year ago so maybe the food is better. Either way the woman still works there and we cannot support a place where I was treated so terribly. I now go to just the 2 of us fried rice. Black owned and the best fried rice I've...

The guy and the lady there are very rude they don’t know how to talk to people. I didn’t notice that they got my order wrong until I got home so once I went back they thought that I was going to pay them again for the fried rice that they claim I didn’t order but it was his mistake for not listening. I already payed for something that I didn’t order so how are they going to expect for me to pay again. So since they didn’t want to correct what I originally ordered I asked for my money back and the guy act like he didn’t want to give me my refund and wanted to just argue but he eventually gave me my money. I should’ve listened to the reviews because they have a history of being rude to their customers. I thought that this was going to be my new go to place because I love their rice (which is the only thing there that tastes good) but after that I won’t be going back. They...

I ordered food to go yesterday and they lady that took my order over the phone was very short and dry. I've been coming here for years and never really had any problems until yesterday. When I arrived, they lady didn't say hello, she just said did you place an order. I'm the kind of person that feels you should always be nice and welcoming to someone who's spending their money on your business. She was very rude. I got my food and left but I had to come back because I misplaced my credit card. I came back in and asked her if she saw a green credit card and she yelled at me saying "I haven't seen no card, you didn't leave no card here". I didn't like her tone or her attitude. My food wasn't as good as it used to be, and I'll never come back or refer anyone to them. I usually don't leave reviews let alone a bad review, but this was totally unacceptable. Wasn't...