Secane Pizza — Restaurant in Upper Darby

If I could give zero stars, I would.

I had a terrible experience with both the food and customer service at Secane Pizza. From the moment I called to place my order, one of the female staff members was rude and dismissive. I made a small mistake in my order and called back within a minute to increase it, not cancel it, yet she immediately told me it was “too late” because the food was already cooking. That made no sense. When I questioned it, she snapped, “Well, it’s a Friday night, and we’re very busy.” Then, without warning, she hung up on me mid-conversation.

When I arrived to pick up my food, the same woman was just as rude in person. Not only was the total higher than what I was quoted on the phone, but she was also impatient and dismissive when I asked about the price difference. Instead of offering any explanation or solution, she acted as if I was inconveniencing her.

Now, onto the food. I ordered a special that included two large pizzas and a soda for $27.95, but what I received was shockingly small. The so-called "large" pizza looked like an extra-small, I’ve had bigger single slices elsewhere. This was my second time ordering from here, and ironically, the slice I got on my first visit was bigger than the whole pizza I received this time. The pizzas were burnt, the chicken fingers were cold and unappetizing, and they were thrown into a box far too large, causing them to slide around everywhere. No sauce was included, and I had to ask for it. The bag wasn’t even sealed properly, just balled up and handed to me.

To top it all off, the food was completely inedible, so bad that my family refused to eat it. I spent $38 and some change on food that went straight into the trash. I want my money back!

I do not recommend this place to anyone. The poor customer service and misleading portion sizes make it a complete waste of money. If you’re thinking about eating...

Sadly, Secane Pizza is nothing like it used to be. My family has ordered here for more than 30 years, so this review is not coming from a first time customer complaining about an isolated incident.

On November 13 2022 our family ordered three so-called "large" pizzas. All three pies were burnt with barely any cheese or sauce to them. A disgrace, to be frank. For $13 a pop, Secane isn't worth it anymore. A once great pizza joint has gone completely downhill. See pic below - that is an unacceptable pie.

This has been happening for a few years now. Secane used to be a must-have, but that's not longer the case. I'm sorry, but a 14 inch plain pizza (which is their large, so beware of that up front) should NOT cost $13. And inflation is no excuse for poor quality. Not when the cheese is nonexistent and the pie is paper thin ans the cheese and crust are over cooked.

Your best bet if you are in the area is to order from Dino's in Brarciliffe or Double Decker in Glenolden. They make the same New England style....

#1. A large pizza is a small pizza anywhere else in DELCO.

#2. Orders taken over the phone isn't always received as the order was placed. The food is very bland when this has happened.

#3. Last but certainly not least. I witness a customer request that the cook use gloves while preparing her food. The cook got really nasty with her and said they don't use gloves and never will. He asked her was this the first time she'd gotten food from them. When she said it wasn't; she said the prior items she'd ordered was made gloves free, then proceeded to ask her if she wanted the food or not. My issues wasn't the use of gloves or not. It was the very nasty and unprofessional response to the customer in front of other paying customers. I think I'll be taking my...