Dunkin' — Restaurant in Upper St. Clair

This Dunkin crew has been consistently amazing over about the last 5 yrs we've been Going here till present!! Tonight, they made specialty drinks per our request and all gathered enthusiastically awaiting our taste tests of them, as they had never been done before, and they were a huge hit!! ❤️ 😊 We wanted to try the new strawberry dragonfruit and also peach flavored ice drinks as coolatas and these dunkineers did not dissapoint in their presentation! They're always friendly and willing to go the extra mile for us any time we visit, and we don't always get the same crew either, it has been overall thru the shifts/store! I even drove to this location a few Mos ago after an employee at the bethel store was rude and gave me a hard time, and McMurray exchanged my drink 10 mins later when I got over there, no issues and with a smile. I was more than pleased with how the GM for those locations handled that rare instance, and have been meaning to publically say so, I believe his name was Mike. He was also so accommodating, pleasant, and wonderful to speak with! I just can't praise this location's crew enough, and I wanted to give a 5star review for a job always well done, as far as we are concerned! I hope you guys get to see this, I left a review here and at Facebook for you--and I also hope that management @dunkin celebrates you all for your unwavering excellence in customer service! Good job guys, thanks for always making our experience...

I come here probably 2 times a day for my iced coffee fix. But I want to give 5 stars to one specific employee, unfortunately I can't remember her name. She is quite young with short wavy hair. She always recognizes me by my order (because I always get an extra sandwich with no bread for my little dog lol). She is always so happy and she always takes the time to say hi to me if she notices me in the drive-thru window. I'll be heartbroken if she ever stops working there, because not only is she a grade A employee, but she makes the best iced coffee out of everyone. It always tastes exactly how I like it whenever...

We go pretty much every weekend for donuts and breakfast. I order a lot in the morning. The manager there provides great customer service. So does the one lady who is always at the window in the mornings. If you go later in the day though that’s when the B squad seems to come out, and some weekends. We have had a few messed up orders and I rarely go back for them to fix but anytime I have mentioned a problem it’s fixed. (Funny because today they messed up my coffee pretty good).

Anyways mistakes happen, they do a decent job and my kids want to go every weekend so it gets...