Dunkin' — Restaurant in Uwchlan Township

This Dunkin really needs to reevaluate its hiring practices. This location seems to be run by highschoolers who literally don’t care about customer service or making the business profit. It seems as though every time I come to this location, my order is completely wrong or things are left out because they are goofing off. Just now, 20 minutes before closing, I was told they don’t have anything left and can’t serve me (I suspect they already cleaned up and just don’t want to be at work a minute past 7pm) 🙈 so I’m heading over to the Dunkin’ Donuts on Lincoln Highway because I know they will happily throw together a sandwich with a smile on their face with even less time til closing. 🤷 I hate leaving less than 5 star reviews, and you can see that I don’t one stars very often, but I’ve just had far too many bad experiences at this location to not let...

I used to work there. When the owner sold the business to the new owners. I requested off Veterans Day weekend which they said would be honored but wasn't. I was fired on Veterans Day when I refused to come in so I could spend the day with my husband who is a veteran of the United States Navy. 3a

When they took over. They told us not to throw away bagels or muffins. We were told wrap them up n sell them the next day. They keep bagels for 2 days. The muffin n donut case has small black bugs flying on food and muffins. Since the new owners have taken over. They treat their employees badly. I was left by myself with a trainee who couldn't do anything but take orders that were wrong n let the store n drive thru that he couldn't fill because he wasn't trained properly. I had to fill the orders inside the store n the drive thru. I was fired...

Unfortunately, there is poor customer service on weekday mornings. Today, for example, I ordered a large coffee with 3 cream, 3 sugar, 3 mocha and repeated the order for clarity. I was handed a very light colored coffee, so I politely asked if it had mocha. The girl at the window said it did. I checked the sticker, and there was no mocha listed, so I politely asked for her to add it. No big deal. She took the drink and came back swirling it, but there was clearly still no mocha added. It's fine if you mishear the order, but when asked to fix it, why would you not just do so? And why would you act like you fixed it, but obviously did not? It's petty...