Rita's Italian Ice & Frozen Custard — Restaurant in Uwchlan Township

I'm very disappointed with my recent experience at Rita’s Ice Cream, specifically at the Exton location. Unfortunately, this isn't the first time this has happened. There were three employees visibly rushing to close and putting things away well before the 9 PM closing time. I arrived to get custard, only to find the machine had already been unplugged mind you all before 9 PM.

To make matters worse, the one employee who did assist us was extremely rude and seemed more focused on rushing us out than providing any kind of customer service.

As a business owner and operator myself, I would never allow my staff to shut down early simply because they want to leave. Customers should be served until closing time, and it’s important that employees understand the importance of following proper procedures. I hope this issue is addressed with the staff at this location to ensure better service...

We prefer going to this location over the other in Downingtown- we are halfway between either location. The teenagers who work here are quite friendly and pleasant. I only wish there were more sugar free options- sometimes there's none at all. We like taking the kids here for a treat. The parking is ok if you don't go on an event night. Otherwise, it's hard to...

I just had the best experience at Rita’s thanks to Tristyn! She went above and beyond with her amazing customer service and super friendly attitude. Her lovely smile made my day, and the Reese’s Mudslide she made for me was absolutely perfect, delicious and exactly what I needed. Tristyn is a gem and definitely makes Rita’s...