The Brass Tap — Restaurant in Vacaville

It all started 2 days before this review where we went there and had an excellent time. One of the waitresses said they would be getting pliny the younger on Monday so we decided to make another trip from Isleton to enjoy one of our favorite beers. When we got there on Monday around 6:30 p.m. we were seated and then in a surprisingly not super busy Monday it took them at least 15 minutes to ask us if we wanted anything to drink, when we said we wanted to Pliny the youngers the lady told us they had sold out in 20 minutes, no big deal for us even though it was a little disappointing we know that they have a decent selection of beer and could find something else to get. At that point in time we also ordered our food, we ordered two entrees and an appetizer in the correct order where I asked if we could get our chips and dip trio first and then our entrees. It took them approximately 15 minutes to bring us our drinks and I sat there and watched our appetizer and one of our entrees sit at the heat lamp and the wait staff would just walk by it and or go talk to some other guests. When they finally decided to bring us our food they brought everything together including the appetizer which was wrong, we ordered the chips and dip trio and got just chips and beer cheese, immediately informed the waiter that we ordered the trio so he took it back and replaced it which was great The not so great part was that we had to eat everything at once which was not so fun but cuz we wanted to enjoy our first beer with our appetizer and then get a second one with our entree. After getting all of our stuff and having a decent meal it took the wait staff another 30 minutes to ask us if we need anything at that point in time we had already finished our first beer and didn't want to wait another 15 to 20 minutes for our second so we just got our check and left. I wish our second experience was more like our first experience at this place which was great and the only reason...

🚨⚠️CAUTION when you go to this restaurant: watch for your wallets and valuables.

I left an important valuable item of mine on table 11 on 12.23.21 (Thursday) at exactly 2:52pm when I left the restaurant.

I returned the next day, and was informed by a waitress that no item had been recovered. I returned a few hours later asking to speak to the manager. I was greeted by a very aggressive young woman who showed zero interests and seemed unwilling to help in any way. Noticing a surveillance camera near table 11, I asked politely if she could share the footage taken that day: she categorically refused.

Instead, being the manager asked for my contact information and assured me she would contact me on 02.26.21 (Sunday).

The manager never called me back that very Sunday and I returned in person to be greeted by another lady who said the video footage could not see anything on guests’ tables as it was “too dark” (remember I ate there at 2pm next to a large glass window).

I asked politely again to see the surveillance footage and was told it was against their policy and would need a subpoena to obtain it. A behavior I find highly suspicious and far from neutral. ⚠️

Instead of doing the right thing; I highly suspect the restaurant is simply covering up for either one of its employee or guest by not helping me recover my personal item.

Unfortunately, instead of helping me resolve this matter in private professionally and quickly - I will have to file a police report and contact my attorney in the next few days to file for a subpoena to recover the video footage.

In the meantime, I would like to inform any future customers to be extremely vigilant and careful as the staff working at Brass Tab in Vacaville, California are dishonest, hostile and would rather keep you in the dark - than help you recover your belongings. I spent Christmas in pain, and in despair over the incident. I will post a future post regarding this...

They have a good selection of beers and ciders, but it is hard to mess up something you serve in a bottle, or is poured from a bottle and serve. That is quite literally the only nice thing that could be said about the experience. The waitstaff is congenial, but extremely inattentive. We had a table outside, and did not receive menus for 15 minutes after we sat down. We ended up having to move inside to get drinks and food. We were told that they were understaffed, but there was more than enough staff to take care of the number of patrons. From there, it was another ten before we got the simple drinks we ordered. We didn't see the food we ordered for another 40 minutes, and the orders were incomplete and wrong. Sauces that were supposed to come with the food were not included, the fries were not salted or seasoned in any way, the order was wrong on one plate, and the pizza sauce on the flat bread tasted like ragu cut with an absurd amount of sugar. The majority of the meals were inedible. Bar food expectations were low as it was, but this was truly terrible. We waited for the check... and waited... and then waited some more. 40 minutes after we had last been able to flag down a waitress, I had to go and ask for the check by the kitchens. It was another 10 before I got my credit card back. The food was very overpriced for something of such abysmally low quality. It was a 2 hour experience that shouldn't have taken more than 50 minutes. Highly disappointed, and will not...