Dunkin' — Restaurant in Valparaiso

Literally the worst experience I've had at a Dunkin Donuts like EVER!! I pulled up at the drive thru, I was there for about 4-5 minutes with out being acknowledged! I had to scream " HELLO" in order for them to even say anything! I ordered a Dunkin Energy Punch "Cherry," which on the price board it said that the price for that drink is ONLY $3.69! When I got to the window they were charging me almost $5 for that one drink! I told the skinny African American guy that was at the window that the price on the board was $3.69 for like a month and they still haven't changed It, and that they should honer that price the manager a white heavy set girl, right behind him listening to everything says that she has to check that out!! Yea okay it takes them 1 month to correct the wrong price!! But whatever I gave him my card cause I was already running late to work and he tries to hand me a "BLUE" raspberry energy drink!! I tell him that that wasn't what I ordered he then says they ran out of the Cherry flavor!!! OMG REALLY!! So on top of the LONG wait they try to give me something I didn't order and the skinny African American guy was trying to be smart on top of that horrific customer service!! He had charged my card before even letting me know they didn't have the flavor I wanted!! SO I told them to refund me my money back!! MANAGER was just standing there not saying ANYTHING, letting all of this happen!! WILL NEVER GO BACK TO THIS...

Dear Dunkin’, For the love of God, cut us off. Please. I’m begging you.

Our family has developed what can only be described as a Dunkin’ dependency. The drive-thru team doesn’t even ask for our order anymore—they just see the minivan pull up, sigh like it’s a custody hearing, and start brewing iced coffee on autopilot. My toddler thinks Munchkins are one of the four food groups. My wife’s blood type is now Cold Brew. I once caught myself humming the hold music from the app like it was a hymn.

The staff here is too good at their jobs. Smiles, speed, accuracy—flawless. And that’s the problem. You’ve made it too easy for us to spiral. This isn’t a coffee shop, it’s a casino for the sleep-deprived. We roll up every morning telling ourselves “just one more cup” like it’s not our fourth trip this week.

So yes, five stars. But also—Dunkin’, if you love us, let us go. Put our picture on the wall behind the counter like we’re banned from ordering. Stage an intervention. Otherwise, I’ll be back tomorrow at 7:42 a.m. sharp, pretending it’s “for the kids.”

Sincerely, Your most loyal (and least...

Recently, I odered in the store and was met with the worst customer service of my life. Immediately, upon walking up to the counter, my order taker, his name started with an M (or something) and was spelled awkwardly, he had an attitude from the start and when i got my drink i noticed that it was DEFINITELY made with coffee and NOT espresso (i ordered a latte) so when I went back up to the counter to either get the drink remade or a refund for the cost of the drink, THE SAME SERVER treated me with disrespect and "explained" that the drink was made correctly (i go to dunkin frequently but this location only occasionally). IT WAS NOT MADE CORRECTLY!! i was desperately trying to be as polite and considerate as possible because i also work in food service, but when i heard him whisper the r slur under his breath with some other undiscernable words of discontent, i LOST it and ran out the store with no drink and no refund. FIRE THE MAN WHO...