Popeyes Louisiana Kitchen — Restaurant in Van Buren

Something needs done ASAP about the food service, customer service, communication and the GM Erica. I had a messed up order from last week. I ordered the 12 pc chicken tender meal with two sides and four drinks. It was all wrong. I got spicy instead of regular which my wife and daughter can’t eat. The sides were wrong. All the way down to the drinks and the sauces. I called and spoke to a supervisor that evening. It was getting late and he said that he was sorry that they had quite a few new people working. I called after church tonight to get it fixed. The female supervisor stated she believed me due to the amount of new people that had been training. She told me to come on down and she’d have it ready for me. I get there and the GM Erica came to the window questioning me as if she thought I was lying. That’s not a great way to start off with your customers. I explained to her all over what had happened and that I had just talked with a female supervisor about it. She said well I’m the GM and she should have handed the phone to her. That’s not my fault. She then proceeded out and said she could replace half the order. I told her that wasn’t right and that it wasn’t my fault they couldn’t get an order right. She started walking away and said well I’m willing to do half. I considered that a slap in the face. She insulted my character! I didn’t appreciate it in the least bit. GM Erica doesn’t need to be in customer service of any kind. How we were treated tonight and talked to was way out of line. I’m attaching this same review to the corporate reviews, emailing the CEO and going to social media regarding this. I will not stop until something is done. I was the wrong person to question there character and be...

Stopped in on Friday, Oct 20 at 7 pm on our way to Fayetteville from Dallas. Went into the Van Buren, AR Popeye's restaurant to make our order. The young lady at one register was busy, so a manager took our order and then walked away and spent ten minutes chatting with a regional mgr and looking at his phone and offered no help to his staff on our or other patron's orders. We waited over 15 minutes for two spicy chicken sandwiches, 5 chicken tenders with sauce and red beans and rice. When I finally walked to the counter to ask for our food, the manager and district manager walked away, got in their car and drove off. What a poor example for your staff. There were tables to be cleaned, floors to be spot swept, and our order to get out. Yet these two buffoons left a staff that was struggling to get our food correctly delivered and they left the premises. When our order arrived after I had to ask about it.....there were none of the sauces on the trays we ordered, only 3 out of 5 chicken tenders on my tray with no sauce or red beans and rice. And after I brought this to the attention of the staff, all they offered were some lame desserts and not an apologyor refund. Is this really the way to run a restaurant? We all have bad days, and things do happen sometimes......but this local Popeyes has to get their operational details and staffing issues corrected. Especially...

I don't know why I keep coming to this Popeye's. June 22 I placed a $60+ order on mobile app and a $45+ order at drive thru so I could pay cash. I arrived about 10 min after my mobile order was placed, still had to wait for all of, which was fine, but they didn't even start it. Prior to my arrival even though I paid for it in advance. They also forgot 2 items from my drive thru order, and I got to Alma before realizing it (my fault for not checking). Tonight, I placed a mobile order, got a confirmation that everything would be ready at 10:25, got here and they didn't even make my order. Said they aren't supposed to get mobile orders after 10, that I would have to wait 10 minutes,and they have no mac and cheese for the large I requested & would have to make an entire tray to fill my order, which she was not going to do. I didn't push back, I was very polite, but there was definitely some attitude toward me for having made an order so late, when it should not have processed via mobile app if they are not supposed to receive them after 10, so I'm unsure why I should be met with attitude when I did not know. The one thing that saved both visits is the fact that they, both time, gave free items (drinks or desserts) for the inconvenience, and for the gesture I'm grateful, but I definitely feel like the overall experience is...