Starbucks — Restaurant in Verona

I have been to this location dozens of times because it’s close to my home. I always think the next visit will be better. On a recent visit, I stopped a barista who I knew was making my drink wrong. She was very put off and then lied about it being mine. She said someone else ordered the same drink but then I saw her remake it and it was the only one that came out. What a strange way for an adult to behave. The app had some silly promo for free cold foam options and she left it off. So it was made wrong twice. I didn’t say anything about the foam because she acted so offended the first time. This is an older woman I’ve encountered a lot and she is always surly. Today, my usual drink tasted weird, but I chose to just deal with it because I didn’t want to have a tense interaction. Anyway, my drink had barely any ice in it, so I stood at the counter with my lid off for two minutes while baristas came to the counter but never once looked up. I asked the next person I saw if I could get some more ice. She looked at me as though she couldn’t hear me so I asked again. She didn’t say anything and got a small cup of ice and then slid it onto the counter without a word, with a scowl on her face. I don’t know what’s going on at this location. These are just two examples of poor behavior and attitude amongst most of the people I’ve encountered. Why should I spend $7 on a latte if the people working there can’t at least just display...

I used to go daily, and had been for the last year or so. Now I'm on medication that makes me have a bit of a coffee aversion so now I'm only going about once a week.

Anyways, the staff has always been nice. I have had 1 specific bad experience in the hundreds of times I've been. One day, a barista complained about my order while I was standing in earshot. I spoke up and she immediately became embarrassed and apologized. So 1 in let's say 350 is pretty good.

I really wish they could do more about the highschool traffic. I had a highschooler take my mobile order once and it took me a while to realize it because there were so many people in the store. When it cleared out and I was the only one standing there, I asked about my drink and the barista apologized, remade it, and gave me a $5 gift card for next time.

Sometimes when I come through the drive-thru, there is legitimately no wait time. Sometimes, it's pretty packed. You win some, you lose some. I don't find it to be that big of a deal. The drive-thru employees have always been nice. I actually went today for an Iced Pumpkin Chai and it...

Just wanted to take the opportunity to highlight a great customer service experience I had with an employee at this location. I went through the drive through and ordered an oat milk shaken espresso and bacon egg and Gouda sandwich. As soon as i finished ordering i realized that i didn’t have my wallet and my gift card would not have covered both items. So when i drove around to the window i asked the young lady working if could cancel the sandwich because i had forgotten my wallet. This young lady replied that she would just give me the sandwich for free since it was already made. And said that mistakes happen. I thanked her and while i waited for the coffee she asked me how my day was and was very warm and kind. I asked what her name was and she replied Anya(hope i spelled it right). Anya was absolutely amazing. She was very kind and made this one of the best customer service experiences I’ve had in quite some time! Simply put,...