Delicious cookies; horrible customer experience. I went into the store for the first time today and the most bothersome part of this bad experience was that my order was completed and the employee would not hand me my order. The employee continued to box up other cookies, and he said he couldn’t because it would put things out of order. I watched him continue to box and even drop cookies so I asked again for my order. He said one second and left and came back and continued to box cookies. Finally, another employee came up and I asked for my order. He asked my name and handed me the order. Besides that, no one was there to take my order or explain ordering when I had questions. I had to wave down employees if I had any questions and felt like I was bothering them to ask questions.

Follow up: The owner of the store called after my review and said that it is there policy to hand out order in order that they receive them even if a smaller order is completed ahead of a larger order were (in this case) they were waiting on cookies to finish being made. This does not make any sense to me, especially since I was the first person in the store to order. I assume the order in front of me that was not complete was an online order. I can't understand why a small order that is completed cannot be handed to a customer ahead of a larger order that is not completed, but that could just be me. Also, the owner offered for me to come back to the store and receive a gift. I appreciated that.