I had a terrible experience on February 27th at the Crumbl Vestavia location. I walked in with my partner and there was no greeting, no acknowledgment, nothing from the two employees. We didn’t feel welcomed in the store at all. We left out due to the disrespect and then reentered moments later wondering if this time they would say anything. There was still ZERO acknowledgment. Not even a simple hello or can I help you. However, when a white family walked in “Hi welcome to Crumbl” was said and they were being asked if they need any help. When we asked the employee Brooke why we weren’t spoken to but other ppl were, she blamed it on her supposedly new coworker saying “she’s new” and “we are busy” and “you actually are suppose to order on your own” and that “we weren’t trying to target you.” I let her know that the blame wasn’t solely on the “new” girl but on the both of them. This isnt even my first time not being acknowledged but experiencing FIRST HAND white customers being greeted. It should be noted that this review is ONE STAR solely on me rating the service at this store and is not based on just one experience there. The store would also get ONE STAR if I were rating the cleanliness or should I say lack thereof that I observed in there . The store had cookies all over the floor and the employees didn’t change their gloves once even after touching several surfaces, going in the back, and taking orders out. I probably wouldn’t have ordered anything here even if the service was good. I was shocked to see that this location has such high reviews in the first place because everyone I talk to in person AVOIDS this specific location. Brooke informed me that they do not have management at this location so I guess it makes sense why it’s being ran poorly. The cookies are too expensive for the service to be this piss poor. My money is as good as anyone else’s and I won’t spend it somewhere that I am being treated subpar. To Crumbl I would say, if your employees are TOO BUSY and short staffed to acknowledge customers that aren’t white maybe adjust your payroll spending plan.