Milo's Hamburgers Corporate Office — Restaurant in Vestavia Hills

We visited the Milos in Birmingham,Al on Montclair Road on 11/1/20 @1:16 pm.we ordered two cheeseburger combos.when we received our food,the cheeseburgers were cold.While in route to return to the store,I called them to let them know about our sandwiches, an employee answered the phone, I asked for the manager, I heard her tell the manager that someone wanted to speak to them.. The phone was laid down,I was on hold for 5 minutes,the manager never picked up the phone,I entered the store and saw the phone next to the manager, by then I had hung up. The lady who took our money in drive-thru came to the front counter and asked what's wrong?, I explained why we returned.. she told the manager that our food was cold,and that I had called, she stated that she never got a call,I replied that I had been on the phone waiting for her to pick it up. She never apologized upon taking the food,nor upon giving the corrected order. Management should run their shift making sure customers have hot fresh food. She lacks in management and customer service. If management lacks leadership, how can they be leaders to the employees,to make sure they serve the customers...

I was going to wait and see what the corporate office has to say but they don't answer or return my calls so since they don't care about their restaurants here I go If I could give less stars I would but please be really careful eating at their calera restaurant me and my mom stopped and got us each a hamburger it was the worst mistake we could have made we both ended up with food poisoning , I called the restaurant to complain and let them know what was going on and the manager didn't even apologize and all he said was "ok I'll check the grill" and hung up then I called the corporate office that day and a few times the next day and a couple of times today no one answered all I get was a answering machine not sure why they have one because I'm still waiting on someone to call me back if you do eat there EAT AT YOUR...

I used to work at the Clanton Alabama location and I just got terminated no write ups all because I got sick at school and scheduling was all over the place and I had checked my schedule two days prior to this past Wednesday I was not on the schedule for Thursday but I attempted to call out sick Wednesday but the phones were down, then Thursday came around and I was super sick I didn’t know I was supposed to work and didn’t call out. I didn’t know that would get me fired for not calling out one time. I have been nothing but good I haven’t been lazy, I worked with my arm in a sling from an accident in my sport yet I didn’t have a single write up. I go today to figure out what’s going on and why I’m not on the schedule and it’s because my manger fired me for not calling...