Subway — Restaurant in Vestavia Hills

I want to start by saying that this Subway location has been my preferred spot for quite some time. Instead of going to other locations, I intentionally choose this one because it's convenient, consistent, and I generally have a good experience. I typically eat here at least once or twice a month, depending on how I feel.

Whenever I order, it's usually done online—especially when there are exclusive promotions for online members. Other times, I’ll walk in to place my order directly. Like many people, I have specific preferences when it comes to my food, and for me, I enjoy my sandwiches with extra sauce. I understand that a regular combo, like a #42, comes with standard portions of sauce, but when I personalize my order, I expect those preferences to be honored—which they usually are.

That being said, I've noticed an ongoing issue with one of the managers at this location. She’s been there for a while, and generally has a sweet attitude, though under certain circumstances, her demeanor changes—which I understand; we all have those moments. However, I’ve reached a point where I feel it's important to speak up.

Every time I come in, especially when I order extra sauce, she openly complains about it—making remarks like, "Here we go with the more, more, more sauces," often in a tone that shows frustration or unwillingness. I’m not sure if it’s because she finds it hard to prepare or is frustrated by the messiness, but her repeated complaints during the process make the experience uncomfortable. I would even be willing to jump behind the counter and show her a few techniques to handle sandwiches with extra sauces more efficiently—but that's beside the point.

For example, tonight I ordered online around 7 PM for an 8 PM pickup. I arrived closer to 9 PM after leaving the pool, only to be told that one of my sandwiches had been mistakenly taken by a DoorDash driver. I understand mix-ups happen, but I was confused why my order wasn't simply remade ahead of time, especially knowing I had already paid and would be picking it up. Instead, I had to wait while she remade it, all while listening to more complaints about the sauces and how “they don’t want to send out orders that look unpleasant.”

While I respect the concern for presentation, I’ve made it clear that I care more about my order being made the way I prefer than how it looks. What I don’t understand is why I have to be repeatedly lectured about this every time I come in. It leaves me questioning if I’m even welcome to continue ordering here—which I’d rather not stop doing because the sandwiches, especially when made to my preference, are great.

The bottom line is: I’m not complaining about the food itself—the sandwiches come out exactly how I request. My concern is with the attitude and the unnecessary comments during the process. As a paying customer, it’s frustrating to feel judged or like a burden for simply customizing my order, especially when that’s the point of personalization at Subway.

I hope this feedback is taken constructively, as I’d prefer to continue being a loyal customer without the uncomfortable interactions. Thank you for your time and...

I was visiting family in the area today and stopped by this subway for the first time. When I walked in, there was a semi long line. I was about to turn around and go somewhere else until I noticed the young man behind the counter. He was the only employee in the building from what I could tell. He is probably a manager. Maybe not but he seemed to be by the way he was carrying himself. If he is not he should at least be considered for a management position. He was moving as fast as he could. More importantly, (and the reason why I decided to stay and wait in line) he was having a great time talking to the customers and didn't seem to be discouraged by his circumstances. Customers were laughing and talking and actually ENJOYING their time WAITING in line. I've owned and sold customer service and hospitality related companies before and you do not typically see customers that enjoy waiting. For any amount if time or for any thing This young man, Steven or Steve, is the reason why I stayed. I enjoyed my conversation with him and my time in line as well. As a former/semi retired franchisee, I can tell you, this employee will do great things for your company. Everything was great on my visit. I even met some people in line who I would not have typically spoken to. All because if the atmosphere that was created by one employee. Food was fresh and perfect. I would recommend this subway...

Sandwiches are decent. The elderly woman behind the counter in a small town counted out each pickle, 4 total, each piece of bell pepper, 4 little slivers, each jalapeño, 4 total, etc....on a foot long. For an $8 sandwich, Subway, quit counting and skimping on the cheap stuff, meats I can understand using the measured amount but I feel very confident that your bulk oder veggies come with a pretty hefty discount, so why count. I go to Publix for sandwiches now anytime I can because their sandwiches are better and they have no problem loading you down with a salad on your sandwich if that's what you want, pretty much the same price too. Obviously a way better meat selection too.....I know I'm not comparing apples to apples there, just stating a...