The Soup Shop Viera, Inc — Restaurant in Viera

⭐️⭐️ overall ⭐ Food ⭐ ⭐⭐ Service ⭐⭐⭐⭐⭐ Atmosphere/Establishment

I am a super big soup and all-around general food connoisseur, and also a cook myself. I don’t mind paying $$$ for quality food, but this was grossly overpriced. $10 for a tiny cup of soup just isn’t it.

I tried the chicken noodle and the pasta fagioli. The chicken noodle was very basic and disappointing literally only about three tiny pieces of chicken smaller than my fingernail. The pasta fagioli was okay, but definitely not worth the $10 price tag.

When my husband picked up the order (I had lost my voice and whispered that I thought I ordered a large), the employee or owner quickly snapped, “This is our large.” Not outright rude, but certainly not friendly either. On the positive side, the young teen at the register was friendly and welcoming.

Another downside: the soup boards in-store had very little description, so I had to use the online menu to figure things out. Oddly enough, the online prices were cheaper for the same location, which was frustrating.

That being said, the atmosphere and establishment itself are 5 stars. Very quaint, cute, and the bathroom was spotless with nice touches. I do want to see small businesses succeed, and I hope this one does it’s already their 3rd location. Maybe the sandwiches are worth the price, but based on my experience, the soup isn’t. Spending $20 for two small cups just doesn’t add up. In comparison the Wawa chicken noodle has way more flavor in the broth more veggies and meat their largest container is only $5.99. Really really wanted to fall in the love with...

Disappointed - took nearly 10 minutes to order and 20 minutes to receive our food - a bowl of Lobster Bisque, bowl of Broccoli Cheddar, a whole tuna sandwich, and one fountain soda. Was not told when ordering that the soda machine was out of two of the eight options (including regular Coke). Service wasn't rude but certainly not friendly. Found out as our food came up at 705pm that they closed at 7pm (no signs on back door). All employees disappeared to the back at that time, presumably for closing procedures. Tuna sandwich was not good - small portion of very dry tuna salad on toasted bread with a single piece of lettuce at $12 (half sandwich in picture - no cheese, condiments, onion, tomato etc were offered). Lobster Bisque was luke warm at best but had good flavor - couldn't find an employee to tell as all were in the back, so we brought it home to heat up and try again later. Broccoli Cheddar soup was hot and excellent. For $36 plus the tacky but popular option to tip on counter service when you bus your own table, there are better options if you go into Suntree. Hopefully this place finds a solid manager for QC and customer service as people will only come back at these prices if it tastes great and they feel good about their visit - missing both is concerning. We will likely try once more though just in case it...

So I come in and the person who handles my order is a ginger haired gentleman by the name of Vincent. I buy the $13 frozen broccoli and cheddar soup (the tallest one). That's fine. I asked if it comes with the ciabatta bread he says no that's only with hot soup. (In the past when I brought the soup they gave me the bread). Ok cool he charges me for the bread no problem. I ask if I can get crackers. He says yes they are on the side. I ask him for the saltine crackers. I don't see the saltine crackers. He swiftly tells me no those are only for hot soups. At this point I'm getting frustrated. He gives me two packs of crackers for this big soup. I tell him bro are u serious right now? He then gives me another additional pack of saltine crackers and says "that's all he can give". At this point I ask for a manager. He tells me the manager is gone, and proceeds to give me 3 additional packs of crackers. All this for saltine crackers is insane I can go to Wendy's and request multiple saltine crackers at no cost to me. The customer service needs to get better. I frequently come to this establishment and have never...