Dunkin' — Restaurant in Village of Cottage Grove

If you see a line, don't even waste your time!!!! Also, refunds? Don't even think about asking!

I paid almost $30 on an order for 4 people, just to wait from 8:25 until 9:15 at the second window and I didn't fully receive my order before I had to leave because I was going to be super late if I had stayed any longer.

I called at 8:40 for a refund while I was sitting at the second window. The individual that answered was super nice and polite, however he stated he could not issue me a refund as they do not have the capability(what the heck?). He said many times that their location is a training facility still at this time. Ok, understandable, however to the point of not being able to issue a refund is ridiculous.... I also asked how long it would take for my hashbrowns. He said about 5-10 minutes. It ended up being about almost 20 minutes later. At that rate, I would've just cooked breakfast at home with how long this took.

In short, ONLY go here if you see no line or one or two cars ahead. Guaranteed, you will be waiting a crazy amount of time...

The Cottage Grove location was awesome. It was clean, inviting and efficient. All the things you would want in an early, fast breakfast/coffee pick up. But the most amazing part to my experience was Danna Kay. She understands the importance of customer service and is a true a gem. I own a business in the hospitality industry and I can say that Danna Kay is setting the bar high. She was kind, helpful and even cheery…at 5:30AM! I made a mistake on my order on the app. I called the restaurant and she quickly fixed the order and had it ready for me when I walked through the door. I even forgot the tip…😳 shameful. I mean this is my wheelhouse! She still had a smile on her face and went above and beyond to help the customer. Danna Kay, please keep doing your job with that same integrity and kindness. It is infectious and I will be paying it forward at my first opportunity. (And I will be swinging back through to make sure you get that well...

Me personally there is nothing I hate more than disgusting sugary high calorie milkshakes posing as coffee. But thanks to the absolute outstanding service that I received from the worker Cristabelle my views on not only Dunkin’ have changed but my outlook on life itself and my relationship with my father in heaven God himself. The presence of cristabelle Brightened not only my day but my path and pursuits in life. I feel a new sense of worth and value, it was given from the worker that made me feel seen, and understood. When I got home, I flushed all my pills down the toilet, I was no longer contemplating making that decision. I choose life, I have found life. I soon as I got home, I remembered what my grandma told me. She said she found her life in Jesus. I too have put my sinful life behind me and now preach the gospel to the oppressed Chinese on my ministry path. Thank you Dunkin’ but even more thank you...