Dairy Queen Grill & Chill — Restaurant in Vincennes

I am starting this out stating that if I get food that is shoved in a microwave, you will get a 0 every time. Now, here is the situation as I know people are stating that I am too much for saying you get a 0 for using a microwave. My husband and I swung into the drive-thru at this Dairy Queen to grab a quick bite for a late lunch. I have eaten at this establishment many times for lunch while at my job. Never had an issue. Today, it was not even remotely busy, and we were the ONLY people in the drive-thru. There were 2 vehicles parked in customer parking. My husband ordered from the pick 2 menu. A cheese burger with no pickle and the 2 strips of chicken. The person at the drive-thru asked if he still wanted ketchup and mustard on the cheese burger, and I replied yes, he does want ketchup and mustard. I then ordered for myself, the 4 piece chicken basket. When we drove around to pay and pick up our food. I was handed my husband's bag, and then a minute later, they came with my box. We pulled into an empty parking spot to eat and realized NO NAPKINS & NO KETCHUP!! Thankfully, we save napkins and ketchup from the other establishments we have stopped at who understand that concept. I opened my box and noticed that my chicken strips looked rather old. My fries were very fresh, as was my toast. Tasted my chicken, and it was hot, but not even close to juicy as the ones I have had MANY time in the past. Then my husband took out his cheese burger, commenting that they gave him his food way too fast for it to be fresh after ordering without pickels. He then picked up the wrapped burger out of the bag and dropped it back in the bag, stating it was VERY HOT! He picked it out again and carefully opened it.

THIS is where the ZERO comes in, and I am never eating here again. My husband's cheese burger was so hot because whoever made his sandwich just opened one already made and pulled off the two pickles, wrapped it back up and tossed it in the microwave and nuked it. The cheese was all melted off the burger, the ketchup and mustard were boiling hot, the bun was wet, wrinkled, and soggy on the bottom and tough on the top. Then, the meat was tough and dry. Then his chicken strips were hard on the outside, and the chicken was dry and nasty on the inside.

The only difference between the food I have received from this establishment before (even on super busy days where drive-thru is long) and the food today, is that now they have teens working the day shift as they are not in school right now. Personally, I don't care about that. However, maybe manage them better?!? We will never be returning, and this may seem drastic, but you can make someone sick, messing around with their food. 1st microwaving a burger to reheat it is a big NO! This isn't your house, so don't be acting like it is. Second, if my husband was allergic to pickles, thankfully, he isn't!! That could have been a trip to the ER!! If people can not follow simple rules and simple instructions, then working is not for them. If this was a grown adult... shameful!! I used to work at Dairy Queen, and it is/was not even remotely close to a hard job on the busiest of busy days.

now I am thinking back to when and why they asked if he still wanted ketchup and mustard They did not want to make a fresh burger!! ...

Dear Dairy Queen Customer Service,

I am writing to express my disappointment with my recent visit to the Dairy Queen In Vincennes In on 5/20/2024.

Unfortunately, my experience was marred by The cook or Manager not sure who he was. Despite my enthusiasm for your delicious ice cream and treats, this issue significantly impacted my overall satisfaction with my visit.

Here are the details of my issue:

We were there around 7pm My husband and I. ( We were the only people in there at the time) We ordered 2 blizzards and we waited and waited in the mean time my husband had a Diabetic episode,,No one was around the counter or close to us so I got a small cup for a little water I was planning on telling the girl to charge me for it when they served us. by this time there were about 7 people standing around waiting to be waited on and I went around the corner got him a little water and before he could even drink it this manager or whatever was standing there and Says ma'am stay away from the counter I seen you take a cup and I started to explain to him what happened and he rudely says No excuses and walks away.. Everyone in there said he was a jerk and I see why now.. He didn't show know concern my Husband or anything.He didn't even ask if we needed an ambulance or nothing..

I hope you will take my complaint seriously and take necessary steps to address the issue. I would appreciate a response regarding the actions you will take to ensure a better experience for me and other customers in the future.

Thank you for your time and attention to this...

I was in dairy queen sat the 21st. It was about 2:30 PM there were no customers in there. I walked in and it was total chaos! I walked up to the counter all the teenagers were behind the counter 1 girl was sitting on the steel work table with her feet proped up. The girl and guy was carrying on with each other while I stood there. Finally the guy walks over to the cash register and just stairs down at it not saying a word to me. So I just stand there and stair at him Finally he looks up I'm still just staring at him Finally he says can I help u. I said yes now that u ex knowledge I was standing here yes u can. So I ordered went and sat down the whole time just total chaos and foul language coming front all the team members working Finally got me food. The cheeseburger was cold so I took it back and told them. They I guess put it in a microwave because when I got it was steaming which I don't have a problem with them heating it up, but I ordered mayo and onion so u can imagine what the mayo looked like after they heated it up. So I just thew it away. I WILL NEVER GO BACK THERE! I have never seen such a poorly ran business. I can tell before this new management took over you we have never seen that kind of...