Feather 'n' Fin — Restaurant in Virginia Beach

I thought I'd try a new place to order from and chose Feather 'n Fin. This is the 2nd time in 3 weeks I ordered online only to be very disappointed. Both times I ordered through Seamless. I waited until Seamless said the food was ready before picking up the food so it would be fresh and hot. When I got there both times, they hadn't started cooking my order yet, so I had to wait another 15 minutes or so for my order to be cooked. Both times, the excuse was that their "iPad wasn't turned on," so they had no clue my order existed. You would think after 3 weeks of knowing orders weren't being seen because the iPad was off that they'd turn it back on. Or maybe they meant the iPad was broken despite telling me both times the iPad just wasn't turned on. If it was broken, 3 weeks is long enough to replace or repair the device so they could continue receiving the orders from Seamless. But it didn't happen, so I was wasting time ordering and paying online only to have to show up and place my order a 2nd time. What added insult to the situation was how both times the cashiers became irritated that I'd ordered and they didn't see the order, didn't apologize or acknowledge the mistake, and spoke to me like I was annoying them and bothersome. Especially after I explained it was the 2nd time in a row I had ordered, paid, waited, and wound up having to order again and wait even though Seamless said the food was ready. Both times, they acted like I was somehow at fault and refused to acknowledge it was even minimally their error for not turning on the iPad. The food tasted OK. It was definitely hot. But I think I'll be going back to Pollards from now on. They talk to me, smile, and own their mistakes. And Pollards fried gizzards aren't as...

I called in a $30 order for lunch. When I get there, I see the bag just sitting on the counter and not in a warmer. I tell them I am here to pick up an order. The cashier ask the Older Lady is that my order, she replied yes. I looked at the order and saw it was Luke warm at best, I told her it was not not hot. She touched it and said it's hot. I decided to let it go, but could I please get some fresh fries, to which the cashier happily obliged. Then the older lady comes and tells me that I need to let the person know when I call to not make the order until I get there and as I am trying to respond and ask a question..she cuts me off, continues to rant and then abruptly walks off. What would be the point of calling it in if you are not going to make it until I get there? I said why don't you inform customers that this is how we need to order if we prefer the food to be fresh or hot. The food was terrible and the service by her was the worst. The young lady that was the cashier was honestly very kind and did all she could do to help. She even fussed at her. I have All of your locations over the past 20yrs and this was honestly the worst experience. I will not...

I went in with my sister today 9/8/22. I ordered three orders of fried pickles and two orders of gizzards. The young man named Trent gave me one order of fried pickles and my gizzards. I asked where were my other two he said they put them all in one.I asked why would he put them in one if it was three orders. He went and split up the one order in to three orders. I looked at my food and felt so disrespected. I went back to him and said I did not appreciate what he did with the pickles. He said what I gave you extra which was a lie. I asked for a refund and he told me it’s always your own people. The disrespect and audacity of this young man. The saddest part was he said that in front of other customers. I’m a business owner I would never tell a customer that. I also had to wait 15 minutes for my money because he didn’t know how to do it. They had to call someone on the phone to instruct him how to. The worst experience ever he does not need to be representing anyones brand. The other customers were upset when he said it’s always your own people. Trent needs training in customer service and also...