The Back Deck — Restaurant in Virginia Beach

The view is nice, but you can get the same view (if not better) at at least four other restaurants on Shore drive. Tonight was the worst service I have ever received in my life. I am a server, so I’m usually pretty understanding and forgiving, as I know what they are going through. However, this was unacceptable. The first server to approach us, because you will have multiple servers taking care of you, was very short and rude. No introductions, just “what do you want to drink”. It took us flagging a server down roughly 15 minutes to place an order. Which then took 45+ minutes to receive the food. When our food arrived, I asked for salt and got the response “I don’t know where the salt is, sorry” I was completely taken aback. And flagged down another server to ask her, no salt ever arrived to the table. Then my friend ordered corn tortillas, because she has an allergy to gluten, and her tacos came out in flour tortillas which she started to eat without realizing. After realizing, she flagged down a server, because after 10 minutes no server had been back to check on us. They immediately brought out the fixed tacos. Which we did not trust to be made again, rather they just took the old and put it in a corn tortilla, which would not be acceptable for an allergy. This assumption was because it took 45+ minutes to get our food, and we bring an error to their attention and within a minute they have new tacos. When my friend asked them to just be taken off the bill, we got the response of “ugh well I rang it in right, so that was the kitchens fault so I don’t know what you want me to do” and I asked “is that really your response?” Which then prompted the server to say “well I’m just going to walk away now” and she left. Then made another server come take care of us. We had tried to get our bill for over 10 minutes, and even after asking for it multiple times, it took us going up to the server station to finally get it. I still cannot believe the level of “service” we received tonight. I hate that this appears to be acceptable at an establishment, and I hope they get this...

The back deck of the Hilton Cavalier Hotel in Virginia Beach is an absolute oasis of relaxation and enjoyment. This hidden gem offers breathtaking panoramic views of the Atlantic Ocean, creating the perfect backdrop for a memorable experience. As you step onto the deck, you're instantly greeted by a warm and inviting atmosphere. The comfortable seating arrangements, ranging from plush couches to cozy lounge chairs, beckon you to unwind and soak in the stunning scenery. The gentle ocean breeze and the soothing sound of crashing waves create a serene ambiance that washes away all your worries. The deck's design is a perfect blend of modern elegance and coastal charm. The use of natural materials, such as wood and stone, complements the surrounding environment beautifully. The lush greenery and vibrant flowers add a touch of tranquility to the space, making it feel like a secluded paradise. Whether you're looking for a romantic evening, a fun gathering with friends, or a peaceful moment of solitude, the back deck has something for everyone. The bar offers an extensive selection of refreshing cocktails, fine wines, and craft beers, expertly crafted to tantalize your taste buds. The delectable menu features a variety of mouthwatering dishes, showcasing fresh, locally sourced ingredients that will leave you craving more. The staff at the back deck are attentive, friendly, and always ready to go the extra mile to ensure your experience is nothing short of exceptional. Their warm hospitality and genuine smiles make you feel like a valued guest from the moment you arrive. The back deck of the Hilton Cavalier Hotel is not just a place to dine and drink; it's an experience that will leave a lasting impression. The combination of stunning views, inviting atmosphere, exceptional service, and delicious food and drinks creates a truly magical setting. Whether you're a local or a visitor, this hidden gem is a must-visit destination that will elevate your Virginia Beach experience to...

I want to start this off by saying we love Back Deck as a bar. This is ranking our experience having an event at Back Deck. We emailed back and forth with their event coordinator for months for our wedding rehearsal. We were under the impression that we had paid for a rental of the whole restaurant because it was never stated otherwise throughout the emails, instead was stated that the area would be closed to the public and would not re-open. We paid $3,000 to have our event there, roughly, $1650 was for food, and we had made an agreement with the event coordinator that the rest of the money would cover a tab for drinks and that would be the end of the tab.

Show up night of, we were put in the back corner of the deck, the smallest side. Some of our family had to be put at a table underneath the stairs away from everyone else. The servers also had to be told there was not enough tables for the amount of guests we had agreed upon. To say the least that was not our expectation for such an important night of our lives. At the end of the night, we were presented with an extra $1500 on top of the $3000 we already paid. We understood there would be sales tax but this was not only tax, this was drinks that the servers continued to put on our tab after our limit was met, which was not what was agreed upon.

We stated we were not happy with how our event was handled, below our expectations to say the least. We were told to reach out to the event coordinator later, we did. Her response was that their system can't do refunds, and that the staff took off $250 that night so that should be enough. I'm disappointed in our favorite bar to say the least. If every thing was explained better in the beginning then there would be nothing for us to be upset about but our experience has left a sour taste. I do not recommend anyone to host an event...