Wendy's — Restaurant in Virginia Beach

me and my friends went through the drive thru at first and the manager (big, bald ,and black) had said something to us, we didn’t hear so my friends said “what was that” and she rudely repeated what she said slowly as if we were dumb. so then we told her 4 orders, she replied “ok” and we continued with the FIRST order. after that was done i proceeded to say my order. she cuts me off and says “theres another order” after she already acknowledged there was multiple orders. i told her 4 and she said she only takes 2 so we decided to just go inside. we go to order our food and sat down. i opened my burger bun to take the onions and tomato off and there was a hair. it was taken up to the front to a manager and the same big, bald and black manager said “girl i dont see a hair.” whether she said she seen a hair in it or not, i wasnt asking for my money back , I JUST WANTED A NEW ONE !!! rudely AGAIN . on another hand, none of the employees were wearing gloves and half of them werent wearing hat/hairnets. and she was yelling at her employees like they were her little minions. if you hate your job that bad QUIT! my first time coming here and im HIGHLY...

Placed a mobile order after my daughter's dance class. Selected drive thru as my method for pick up. My receipt literally says DRIVE THRU ORDER on it. My daughter is 4. I got to the window and sat for 5 minutes before being greeted with a "33?" To which I replied "I have a mobile order." He said "you gotta pick that up inside." so I had to unbuckle my daughter, take her out, and go inside to get my order that the same dude in the drive thru put together and walked around the counter to set on a stand. You couldn't just hand me my order? Dont give option for DRIVE THRU pick up if you don't want to give ppl their order in the drive thru. The ultimate "I don't want to people" move ever. Except you still had to people because you had to interact with me, I bogged down your drive thru, and you assembled my order anyways. One of the most asinine things I've seen from this generation in...

I arrived at the drive thru at 1048. This facility closes at 12 which I was unaware of until I got to the window. When I got to the window three employees were standing around. Two saw me and walked away. I sat there they kept peaking around the corner to see if I left. One female walked towards the window instead of addressing me she grabbed the tea container and walked away. She also laughed continuously watching me as I was calling to confirm the hours. Upon leaving I saw that one of the three employees in the facility was a shift manager. She was laughing as well. No one ever answered. This terrible customer service and this Wendy’s has lost my...