Zero's Subs Hilltop — Restaurant in Virginia Beach

We ordered 2 subs last night before closing. Upon getting home, they had none of the toppings we ordered and paid extra for. Since they were closed, I called today. The manager was extremely rude and told us because we didn’t bring them back last night ( they were closed), there was nothing he would do for me. I explained we ate the subs since there’s no sense on wasting food, but we didn’t get what we ordered and paid extra for. He stated we shouldn’t have ate them and we should have brought them back today then. I’m so confused. So we shouldn’t have eaten dinner last night over a few missing sub toppings? That makes no sense! I would just like a refund for what we paid for and didn’t get. The fact the manager was so disgustingly rude and kept hanging up on me. AVOID THIS PLACE! This manager should be ashamed of himself.

*Editing due to restaurant response. There was no miscommunication. Manager, Gustavo, only reached out via email once I contacted corporate. Corp apologized for his behavior and told him to reach out to me. He only offered to make it right after he...

So I'm a fan of Zero's but unfortunately not all of them cook the same nor prepare their sandwiches with FRESH ingredients. First of all I called to make sure lettuce, tomato and onion come on the sandwich without having to put in notes you want it. The First guy who answered couldn't give the phone fast enough to someone else to answer my inquiry. First RED FLAG! The store then calls and says they are out of cucumbers at 12 noon. Ok now I'm thinking 🤔 maybe I should cancel. Then, I get the 🥪 and the tomatoes don't look edible and the subs look as if just thrown together. Bacon doesn't look cooked! I ended up calling to ask if they heat up the veggies while roasting the sandwich. I get "Yes, we heat up everything and give lots of onions, tomatoes and etc.!" What???? Not what I got. Not anything compared to the Zero's on the strip. Horrible food, although the manager was very apologetic. I let him know that it was not edible and I would not be eating it! He wasn't rude but the preparation of food needs a dramatic change! What I got looks nothing like...

Now I've been coming to this store for about 10 years always had a fantastic positive relationship with the business nice-sized sandwiches plenty of me plenty of tuna fish is what I normally get. I come in today get my usual tuna fish sit down and bring it to me there's a new guy behind the counter I don't recognize him I figured he's a new employee. I opened up that pathetic small amount of tuna fish sandwich absolutely had much more bread than I did product absolutely a joke with the least amount skimmings of toppings. So I politely went up to him and ask him hey what's going on with the service here kind of explain to him what I had been getting over the years and tells me he just bought the store. Wow that was my last visit to that store as well as any of my employees will not be going there so we can scratch off several hundred dollars a month then start absolutely positively pathetic in reducing of product and those that have been coming to the store will see an immediate difference and I hope they...