Zero's Subs — Restaurant in Virginia Beach

I really hate to leave a negative review, because I really love the subs, but management needs a wake up call. I placed on online order with specific parameters (I removed a topping because of allergies). I picked it up (after waiting, despite placing an online order to avoid waiting) and got it back to my office. Well, lo and behold, the forbidden topping is on the sandwich. I called the store and requested a solution. Zero's explained that I have to return the sandwich to get a refund/remade sandwich that I can't eat because of an allergy. I get it. I'm sure people try to scam restaurants. Normally, this wouldn't be a problem BUT..... I've used my lunch break so I can't go back today to get my sub remade and there is no refrigeration for me to keep it overnight and take it back tomorrow. So my options are (through Rachel from her manager Carrie) 1. let it sit out overnight in my office and bring it back tomorrow (nope) or 2. absorb the cost of Zero's mistake DESPITE respectfully requesting another solution. Rachel helpfully offered to bring a new order over to my work, but I'm not within walking distance.

I get the reluctance to refund/replace without proof I didn't eat the sub, but there has to be some workaround to this. You're holding my money (and lunch) hostage because of your mistake and my inability to travel back to your location for...

HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE! I ordered a sandwich which was not made like all the other Zero locations have made. After calling back to explain what my problem was, the lady said I had to bring it back which wasn't a problem it was just I had absolutely no time to bring it back due to being on a short lunch break. I asked if she could remake it prior to returning it if I ran back (which would've caused me to be late returning back to work it was either be late or work a 10hr shift without eating, she had a problem with that. Spoke to me as if I was trying to get a free food. I returned it after working my 10hr shift. At that point she wasn't willing to remake it, just gave me my money back which I didn't want & spoke to me RUDE in the process of returning it. At no point did I deserve that treatment! SHE LACKS CUSTOMERS SERVICE SKILLS & IS...

I called in my order and told them I want extra everything except tomatoes. I get there and my food was not the amount it should have been. I told the RUDE DISRESPECTFUL MANAGER she brushed me off and pretty much pushed me out the door. So I called and told her what my issue was and that's not how you handle a costumer and how they should make sure the costumer is OK. Well she said to me on the phone I need to go buy food from another location. So at this point I want them shut down...