Baskin-Robbins — Restaurant in Virginia

This is the second time I have had an absolutely amazing experience with this particular store. I came in for a specialty cake for my husbands birthday. Last year's hamburger and fries ice cream cake was skillfully made and delicious. This I wanted a beer mug cake( my family picked out) but unfortunately I didn't order it within a good time frame. Helen, an associate there would not let me go without something special for my husband. She went above and beyond to create a special collage for his date. Helen was creative, personable, and committed to making sure we were pleased. I can't say enough good things about Helen and the...

Ordered a cake online for Father’s Day, got an order confirmation for the correct store location and when I went to get cake after pickup date/time, there was no cake and the staff had no idea how to handle. No way to look up online orders without a manager. Left a note for a manager to call and ended up buying another cake. Received no call back, I had to call. The manager was very nice and apologetic, stated that online orders sometimes go to other stores...crazy. We did go to the store to get a refund for the online order and did get a dozen donuts for our troubles. So beware of ordering online and just order a cake in the...

Delivery date 06/01/2021 they messed up my first order the box was small and cake was hight and whipped cream was melting and it messed everywhere in the box. I was very disappointed with my order manager only gave me 10% discount he said he couldn’t do more then that. So same same day i have to order another same cake and it came pretty nice. I post both pic one bad one and good one and anyone can tell first cake whoever made they are not very good at but second cake way better then that. So if employee messed up customer order manager should gave big discount or make another one same as we order. Because of them customer...