Burger King — Restaurant in Virginia

Came in today at 330pm on the 27th of July. The young lady whom took our order was very pleasant and polite. The little girl preparing the food (putting it in the bag) was very arrogant and rude, and kept interrupting the young lady taking our order to make jokes and comments I guess she thought were more important than letting her co-worker do her job. Anyway, the young lady finally took our order down correctly (wouldnt have taken so long if she wasnt interrupted so much) it was correct on the receipt but the little girl still messed it up as she was putting it in the bag. Probably because the little boy with the dreads working in the back kept talking to her which is fine but if you're messing up simple orders, you probably shouldnt try to multitask. And of course, like most places that have young, arrogant kids working, she got an attitude with me when i corrected her on my order and threw my food in the bag. The food wasn't even good.

This is my second time coming here, its been years and i live down the street but i avoid this place because ive heard too many stories of bad customer service, rude employees (the kids), and bad food.

The nice young lady that took our order was Ana and she deserves recognition since she seems to be the only that takes her...

I was very dissatisfied with my experience while visiting this BK. I walked in and waited a great deal of time before my order was even taken. Once the order was taken it took over 10 minutes to receive my food and a customer at the drive thru was given my food by mistake. Once I actually received my order, my Whopper did not have cheese on it and the chicken rings that I ordered appeared to be hours old because they were cold and extremely hard to chew on like it was a dog treat. When I took my Whopper and Chicken rings to the counter, the two employee's did not know how to resolve the issue so they called another employee to help. This employee had the cooks recook my chicken rings and took my Whopper just to add cheese on it and put it in the window to be served. While my other food was getting cold, I waited another 10 minutes to eat my food and by that time most of everything was cold. There is no sense of management or direction at this facility and have had issues such as this one multiple times prior to this. I will never eat at this restaurant again nor recommend anybody eat at this facility. I would even feed this food to my dog. Please close this location...

Had a great experience here today. Rina was extremely friendly, ensured that my special order was correct and was very hospitable.......unfortunately not very common these days. Normally the fries are room temperature, today they were fresh, hot and crisp. Anymore I am underwhelmed with fast food. With the experience today, it exceeded my expectations! Every item in my order was hot and tasty! The spicy chicken that I received was better than the botched one I received at the specialty chicken chain that I visited last week. Even the friendliness that Rina displayed was comparable!! Be sure and hang-on to her Burger King! Rina and team: keep-up the great work! I guarantee that this very satisfied customer will be...