Domino's Pizza — Restaurant in Virginia

So my wife ordered some food a while ago on the app and we waited for a while then it went to quality check and stayed on quality check for an hour and a half then we decided to call down there to see what’s going on and the lady said that our order was on the way so we waited for 30 more minutes still nobody showed up with our food so we tried calling again to see what was going on, the line was busy. Then we decided to go down there in person and we get halfway down there I get a call from grandmother saying the driver showed up with our food and I said that we’re on the way back just a couple minutes up the road and then we get back nobody was here, the lady had left with our food and we called again to see what’s going on the lady said she was going to call the driver to come back. So we waited for another 15 minutes my wife gets a.notifications saying our order has been cancelled.

It’s pretty sad to have wait over 2 hrs to get your food delivered then the driver takes it back.

It was lack of communication on the app to keep us updated on our food and having to wait over 2 hrs to just have our order cancelled even tho it wasn’t our choice to...

Ordered at 7:11 pm was told 45-55 mins I understood for the fact it is a Saturday night pizza arrives and it's barely warm and pizza was over cooked. I had ordered a drink and the driver forgot my drink at the store so I had to wait for him to go back and get it another hour has come and gone and have yet to receive my drink so I call and whoever answered was rude about it! When I asked to speak with the manager on duty she tried to avoid it and replied the drink was on the way. I still pushed to speak with the manager and she said there was nothing she could do I asked again and she laughed and said whatever! I speak with the manager and she is just as rude as the first! Was also told i would have to wait another hour for the drink to arrive! This has not been the first time I have experienced a forgotten item I am very understanding but felt like the situation should've been handled better and professionally!! Will never order for...

This place is a joke. Unfortunately we have given them multiple chances and every single time the order is not right. The website stated the person left at a certain time and a hour later they are here. We live 10 mins from this store. If you order a sauce they do NOT include it because they "forgot". Today, we gave them another chance and of course they failed AGAIN. The cheese bread we ordered was not cooked. They gave us yet another refund. We called and of course they are closed. When the manager has refunded you twice because of mistakes you know its time to give it up. Horrible service and we have decided to never order from them again or any...