Domino's Pizza — Restaurant in Virginia

9/27/2019 The ms and me placed a order for a med pizza and a order of bread twist about 8:30 pm. We was told it would be about 79 to 94 mins that they was backed up. We said that's fine. A little after 10 pm the driver showed up with our order who was very friendly. He told me the total was $16.08 so I gave him $40.00 and told him to keep the change. When we got the food in the house we noticed there was no marinara sauce, So I call back and told this kid who took my order about it and he asked if I wanted my money back or the marinara sauce? I told him the marinara sauce. He replied "I will let someone know." 2 hrs. later we received nothing, no phone call, no driver, no nothing so we reheated everything back up, ate, and went to bed. The next day I called and asked to speak to the manger. I told him what had happened and he said he knows who it was that this kid wasn't working out and he would give me a $10.00 credit on my next order. I thought to myself I should have went down there and got my money back as the total was $16.08. I think if this manger is going after this kid, I think he needs to go after the one who's job is to check to make sure everything is right. I know they are just getting on their feet and their going to make mistakes but in my opinion be a little more courteous and fair to...

Service: 7/10 My order was taken fast and the food was made fast, but they called my name 3 times and the cashier I guess didn't hear them and my food just sat there

Cleanliness: 10/10 It was really clean and you could see into the food prep area and it looked clean too

Staff: 8/10 They need a fixed person as the cashier. The one who took my order left, and a delivery driver came in and took over the cash register and didn't hear them call my name 3 times when my food was ready. I had worked 12 hours and I wasn't trying to sit here more than I had to.

Atmosphere: 8/10 The typical franchise setup. Not bad but I don't think they had dine in at the time I was there

Busy: 5/10 Not too busy when I was there around 6pm

Value: 6/10 I ordered two pasta bowls and I feel like there should have been more.

Overall: 6/10 If it's your flavor, go for it. Hopefully their...

Was told 40 minutes fo 2 sandwiches and chicken bites so we went to grocery store and after 45 minutes I went in to pick up order and was told it will be another 15 minutes, ended up being another 40 minutes!!! Unreal!!!! This business will not last long if customer service continues like this. I witnessed numerous guest walking out, employees wouldn’t answer the phone and take any calls, phone just kept ringing. They were comping delivery orders as they were late on deliveries!!! It appeared many employees had no clue what to do. SAD as this could really be great for the community. I won’t be going back...