Dunkin' — Restaurant in Virginia

I as a customer didn't see the sign on the side of the building saying drive thru only. So, I opened the door and stood at the door and I asked am I allowed to come in through here. The black manager with blond twist and glasses also a tattoo on the side of her face. I guess she was having a bad day or really took her safety serious as well as the other kids in there so I apologized several times but when it came to my order she displayed she didn't care by asking me do I know the store number and I said no then she said she was going to make my sandwich after giving me a hard time and attitude. I had to wait for her to clear drivethru first for her to bring me a sandwich that is burnt and the bagel is hard. The first sandwich the sausage was cold like it wasn't microwaved at all so I threw that in the trash while she was making my sandwich. But the second sandwich will go there too. After the disrespect she displayed after bringing me my second sandwich I wouldn't eat this food. She didn't care what I had to say and kept mentioning I wasn't supposed to come in the building and totally disregard what I had to say. When I tried to let her know she was being disrespectful and she should have better customer service she walked away and went back in the building while I was talking to her to and didn't acknowledge anything I had to say. Total disrespect and...

My first experience I was told they won’t let you choose the donuts at the drive through to cut down on wait time. I paid for a 12 Ct assorted donuts that kids wouldn’t eat. My second experience I was told I needed to order through the app to be able to pick what I wanted so I ordered through the app just to get there and be handed an assortment again. I told them no, refund my money I won’t pay for what my kids won’t eat and was told they couldn’t refund me. The sandwich I ordered was gross and the drinks were gross as well. We also weren’t given straws. I’m not even able to get a refund through the app because it keeps crashing when I click get help. This location is the absolute worst on...

This place is so hit or miss it's not worth the risk anymore. Sometimes the people there are super friendly and what I order is correct and is actually edible. But lately, that is not the case. Last weekend I ordered online and when I went to pick it up I had to get a refund for my food because "no one was willing to make food." I just went today and got hashbrowns and a breakfast sandwich. I received 4 tiny burnt yet soggy hashbrowns, I tried one and it tasted like old burnt oil. The sandwich was just made so sloppy and didn't taste good. I will say the coffee and donuts are usually on point, so I guess if I ever feel like returning, I'll just stay away...