Hardee's — Restaurant in Virginia

Ordered on the app and gave staff plenty of time to complete order. I work in food service and I know how frustrating the job can be. However, when my husband went to pick the order up (he didn’t know what I had ordered as the items were a surprise for him) we were missing two medium drinks. He went back and picked them up with no pushback from staff (which is great) when he walked in he did not get greeted even though an employee was mopping and saw he needed help she did not stop her tasking to help him. Another employee helped him and gave him the drinks. They apologized and said “this happens a lot here im very sorry” so it’s obviously not a staff issue and it’s a management issue. Upon returning home we discovered that we also did not receive the honey mustard cups we paid extra for. Extremely disappointing to see how downhill this location has gone, even with the gorgeous...

Giving it's the only fast food in town it's our occasional go to for breakfast, sometimes lunch, however, our visits have gotten extremely slim. They are always rude, order more than 2-3 items and some will be missing. Anything that is fried always tastes like old grease. NASTY! not to mention cold..... Waited 5+ minutes on hash rounds this morning, guy handed me the bag, literally cold rounds- not to mention that old grease taste. First time trying the French toast stick things too--- also has that old grease tastes. I have been in restaurant management since I was in my teens. This is disgusting and completely against policy. No point in complaining to them either, the management will argue instead of resolving the situation. This place certainly does not go by the "customer is always...

I won't give it any stars. Went to the drive thru and needed to place 2 separate orders. The manager took our order with an attitude, asked if there were any cars behind us I said 1, and with the attitude she said go on... We ordered and pulled up to the window, I wanted to add onion rings but the cashier who was male, made it feel like I was bothering him. He shut the window in our face. He wasn't friendly, no smile, didn't even speak. Just closed the window. We pulled around and I went inside. I asked for the manager, she had the headset on (she took our order)with the same attitude she asked me what my problem was. I walked out. NEVER will I go to this hardees again or recommend it to anyone. Customer service should always be 1st priority but NOT...