KikiRiki — Restaurant in Virginia

If I could give this place negative stars I would. This place has gone down the toilet service-wise after I have had been going here for years, and the service was so-so BEFORE Covid-19. I order my food with my spouse with only two other patrons already there. We get drinks, my spouses chef salad came out in 5 minutes, fine. My food doesn't come out.

As I'm waiting, more patrons come in order food and get their food all pretty much in 5-10 minutes. At least 4 other orders of food to other patrons that had been seated AFTER I got there. At this point, 30 minutes later, I ask to see the manager. The manager is not there according to the waitress. Another waitress comes out claiming they are very busy, apparently not busy enough to where another waitress and her boyfriend disappeared for a few minutes into the ladies bathroom (seriously, that happened, I feel sorry for the patrons that had her serving them food after doing who knows what with her boyfriend in the ladies restroom, yikes.) Again, when we got there, we were only one of 3 patrons at the tables, and one of them already had their food when we were seated. There were three waitresses for three tables when we got there, so the staff shortage excuse didn't apply here. Now two other waitresses come out with my order, yes they both had the same order, so they are either incompetent, disorganized, or both. I had them send the food back and was done at this point.

As a final insult, I had to go to them after waiting another 8 minutes to get my check to pay for my spouses meal, after telling two of the waitresses I wanted my check after I sent back my now 35 minutes late meal(s). Based on the other recent reviews, I'm apparently not the only one that has experienced their terrible service. With no manager there at an important time like lunch time, it's apparent that the owner of this place has lost control of the staff here, or at worst, has turned a blind eye to the terrible service this place provides. There are too many other Peruvian style chicken places in the Woodbridge area to tolerate this craptastic service. I'll stick to Pollo Rico. ...

The service here is horrible!! I get take out and they never get your order correct. The lady that answers the phone rushes you when placing an order. Last night I ordered two half chickens. She ended up charging me for a half chicken AND 2 whole chickens. I was in a rush and did not notice my total was $75 until I arrived home! When I arrived home I noticed all the extra food I had, then checked the receipt. My fault for not confirming the total before paying. I actually received most of the food she charged me for, aside from the sides. So I wasn’t going to make a big deal out of this as it was partially my fault for just handing her my card to pay without asking how much I was being charged. BUT both bags of my food were leaking heavily. Both whole chickens were ruined. I picked up my food 20 min after calling in to place my order, and live 10 min away from there. The food was not sitting for long at all. I also paid for 6 additional yellow sauces, which is shown in my receipt. They gave me 5 yellow sauces in total. For $75 they didn’t even give me the sauce I paid for. I called them just to let them know of what happened. The lady tells me she doesn’t speak English. I ask to speak to a manager and they transferred me to man who hung up on me. I didn’t even want a refund or anything free in the future. I just wanted to let a manager know about the situation so it can be prevented in the future. They are...

The reason I am giving them one star is because their costumer service is deplorable. It was stressful. The chicken was ok and the yuca was hard and chewy. It was my first time there and the first thing I saw was a woman being rude to another employee and then yelling to the people in the kitchen. They had a couple of orders which they they didn't know who they belonged to. All of that happening in front of the costumers. Then confusion because they don't have a system in place for costumers ordering to go. It was mayhem to say the least. When they finally took my order, the man who took it was very rude. He didn't even greeted me. I was asking questions because it was my first time there and he didn't really helped me. He was just rushing me and made gestures as if I was bothering him. When I finally got my order, which was a big one, it came all in one bag. I had to ask the girl for another bag to split the containers. They could get away with the chicken because it is good, not excellent but edible. They also charge you extra if you want yuca as both of your sides, which I think it is ridiculous because yuca is not that expensive and honestly that yuca was horrible. Therefore, I will not recommend this place to anyone and will not...