Food is decent. (See bottom paragraph if you want the short version of this review.) My husband and I thought the pizza tasted pretty good out of the places we've tried in Roanoke. I give it two stars because we've come to realize that the cooks and staff don't care about the customers at all.

Our personal preference is to have pizza cut into triangles. It isn't a big deal, just what we prefer. So, after we realized that their common practice is to cut squares, we asked them to cut triangles instead of squares when we ordered our food over the phone for takeout during our second Lews experience. Well, they didn't do it. They claimed that whomever took my order just forgot to include it on the ticket when they sent it to the back. They were busy, so I let it slide. (sidenote - on this same order, they forgot to add the bacon to our bacon cheese fries. We didn't realize until we got home, but again we let it slide because we saw they were swamped that day.)

Well, it happened AGAIN. This time I ordered online so that our request would DEFINITELY be on the ticket. Well, I arrived and the girl read the ticket back to me and checked my order and said, "Oh, these aren't triangles. I don't know what to do." I just stared at her and waited. She eventually asked another worker (maybe a manager?) and he rolled his eyes and walked over after finishing wrapping something. He told me that cutting pizzas into squares is just the way they do it in the back. I replied, "Even if we request triangles, you can't do them?" He said they could but that the cooks probably just got busy and forgot. He added that they could cut them into triangles now, but it'd just be cutting it into tiny pieces. He asked me if I wanted that. I said no. His tone was extremely rude and it was very clear that he wasn't concerned about me at all. The girl at the counter offered to have them remake the pizza (which is why I'm giving this 2 stars and not one), but I didn't have time to wait.

SO, we will sadly not be returning to Lews due to the rude man (maybe a manager - I hope not) and their inability to satisfy an EXTREMELY simple request on multiple occasions. I never realized that cutting pizza into triangles would be so problematic. It's just a small detail about a pizza, but when we pay almost $40 for two large pizzas, I want them done the way I requested. Their food is decent, but it isn't worth rude employees and complete disregard for customer's simple requests on multiple occasions.