Burger King — Restaurant in Virginia

The order taker had to be told 3 times I wanted the 2 for $6 whoppers with each sandwich having different items & placed in separate bags. At pickup window, they were bagged together, had to ask which was which, manager looked at wrappers said they weren't marked, asked sandwichmaker who said they were the same, showed my receipt as proof they weren't, manager took maker's word for which was which instead of checking them himself, wrapped them back up, put in bags, got home, both orders wrong, called Tim the manager & let him know. He said he'd replace & refund the order. I asked for x-mayo,x-ketchup, x-pickle& got x-mayo, x-onion, wilted lettuce, pathetic tomatoes, burger not hot, not remade, burger was dark, dry. The other sandwich was sloppy, cold, dry, wilted lettuce. This location for 3 years straight now has to be the absolute worst anywhere & a bottomless pit of incompetence, inability to read, listen, follow instructions, a don't care attitude, & poor management & staff. They weren't even busy, there's never many customers anymore & I can see why. Store remodeled & same sorry service. Might as well close this location too. Can just about guarantee inaccurate order 99% of the time here. Ridiculous. I live in another county so it takes my gas, my time, to have to go back. Totally disgusted & fed up. Would give multiple 0 stars...

Me and my boyfriend came through the drive thru around 9pm. The drive thru person quickly asked us what we wanted....my bf said we wasn't ready yet. Before we could decide what we wanted, they came back on the speaker and asked us 3 more times and each time we said we wasnt ready....and the whole time we was the only car in drive thru. After the 4th time we was asked, the drive thru person stuck their head out the window I guess trying to hurry us up.....now granted we took a minute to decide what we wanted, but as soon as another car came behind us, we just pulled to the other side of store and placed a to go order. When my bf went in to get the food, it was all just thrown into the bag....I never leave reviews for restaurants because I have worked in a few fast food places and know how things go, but this was absolutely one of the worst food services I have ever received. I hope that this store can get it together because if it wasn't for the customers that come there, they wouldn't have a job because the store...

Cold, dry, mustard everywhere but the burger. I regret going here... it's just not as good as it used to be.

If you want to actually reclaim the the flame... you need to go back 20 years.

One, get the horizontal broilers back. They actually allowed flame broiling. The vertical broilers you switched to do not produce the same taste.

Two, bring the steamers back. When BK actually put those perfectly toasted buns from the Bottom of the broiler into the steamer for a few minutes with the burger... you would get the most delicious HOT burger that was not DRY... but moist and flavorful.

Burger King years ago had the best burgers in Fast Food. That has not been true for years.

Today, with the cooking process changes, BK burgers are cold and dry! That's why you are not the King anymore.

Your current toasting process creates DRY buns that allow brown dust on your clothes. Yuk!

Actually reclaim the actual flame and reclaim the steamers... and your sales...