Subway — Restaurant in Virginia

Outstanding Service by Carlos Marcia at Subway

I recently had the pleasure of visiting a Subway restaurant, and I must commend Carlos Marcia for providing exceptional customer service. From the moment I approached the counter, Carlos was incredibly helpful, friendly, and professional.

He greeted me with a warm smile and went above and beyond to ensure my order was perfect. Carlos patiently listened to my preferences, offered thoughtful suggestions, and prepared my sandwich with great care and attention to detail. His positive attitude and courteous demeanor made the experience truly enjoyable.

Even during a busy time, Carlos maintained his professionalism, ensuring every customer felt valued and attended to. It’s rare to encounter someone so dedicated to creating a pleasant dining experience, and Carlos exceeded all expectations.

Subway is fortunate to have such a hardworking and customer-focused individual on their team. Thanks to Carlos, I’ll definitely be returning to this location. Keep up the fantastic...

The app wasn't updated with their holiday hours while others in the area were and said they were open. When I arrived at 10:50 the person inside said the are not opening until 11. I said ok I will come back at 11. They confirmed. I came back at 11 and they didn't come back out until 11:05 while I waited. I finally called from my phone because they told me to come back at 11. They then came out front and said they aren't going to open until 12. I was polite and patiently asked why they told me to come back at 11 and knew I'd be waiting. They snapped at me nastily and said they slept in... which is fine but don't tell me to my face in person to come back at 11 if you know you aren't going to open until 12. They were nasty and dismissive and I will never come back to this location again if they have this much rudeness and disregard for...

Review for [Restaurant Name] – Visit on 06/24/25

I was really disappointed with my visit today. There was only one employee working the entire restaurant during the lunch rush, which caused a long line and excessive wait times. Unfortunately, I ended up wasting my entire lunch break just waiting, without even getting to enjoy a meal.

I understand that being short-staffed can happen, but it’s important for a business—especially during peak hours—to plan better or at least inform customers upfront. Hoping this was just a one-off issue, but it really impacted...