Chick-fil-A — Restaurant in Leesburg

We've been to this location many times and have received good service, however, today we faced the rudest service I've encountered at a CFA.

After giving us an incorrect kid's meal item in the drive through, I parked and went inside to request the correct item (and stop some kiddo tears). Two staff members spoke to me and told me I was wrong about what I ordered and would need to pay for the correct item. They then questioned where the incorrect item was, which remained in the car, as I didn't think they'd want food back they had already given to a child.

After multiple attempts, and an employee insisting on pulling up and printing the order, the two women refused to give us the correct item. By that time we were running late for a class and couldn't spend anymore time straightening something so simple out, so we left without the item.

Truly...

I was extremely upset when i got there the lady Mary was waiting on a Hispanic man and she ask him for his name he gave it and she ask how to spell it. It was very clear he didn't understand her she ask again how to spell he gave his name again she very rudely and loudly said you dont know how to spell your name she shook her head and completed his order. I felt terrible for him once I placed my order I went over by the 2 men by this time and they had no clue which order was theirs I ask for their receipts and helped them find their food This is the first time I have ever seen this kind of behavior from any chic fila. The sad part of it is there were other Hispanic people working there that could have helped her with the language barrier but she just chose to be rude btw im not Hispanic nor do I speak Spanish but being kind doesn't take...

I'm sorry, but after months of frequenting this CFA, something has to be said. The employees at this CFA truly have no interest in assisting customers or keeping the restaurant tidy.

If you look behind the counter and on the floor, there is ALWAYS trash on it. And the employees just walk over it. Many times there is spilled drink on the counter and they hand me my drink over the mess without ever wiping it up. If you need anything or are hoping for a refill, you will have MULTIPLE employees walk right by you and ignore you. The only way to get anyone to assist you is by literally stopping an employee. And if you are expecting them to say "my pleasure", you'll be disappointed.

I've never seen anything like it at any other CFA. I hope management or the owner sees this and...