Wawa — Restaurant in Virginia

I would like to say THANK YOU to three staff members for providing me with excellent customer service Brooke, Karma, and Nasir. I smoke cigars and the brand I like has been out of stock for over a month. I was trying to figure out why my local Wawa had none of the brand I like. After repeatedly going to Wawa and being out of stock, I was told to call corporate and ask them. When I expressed this to Karma she tried to figure out WHY WAWA didn't have them in stock (everyday I came in she would say "we don't have them in yet") When I expressed my concern to the manager Brooke she listened. Honestly, I didn't think she cared. I haven't been in the store in awhile when I came in this morning, I told Karma I think I know why Wawa hasn't had the cigar she listened. I think she wanted to know herself. I started to make my coffee Nasir told me Brooke had been looking for me to come into the store to let me know there had been an email sent out about the discontinued cigar! Even though Wawa doesn't have the item I need at the moment they way Brooke, Karma and Nasir handled the lady who just wanted her cigars is what customer service should be! THANK YOU your kindness doesn't...

My experience here is pleasant and so is the team. I have thoroughly enjoyed Andrae and Jasmine during my time here. Andrae is a “above and beyond kinda” hard worker. You can feel how passionate he is about people and wanting to see them happy. Even when Andrae himself isn’t feeling his best he is selfless and helps others to feel their best! His generosity knows no bounds and he is a natural born leader. He is kind but don’t take his kindness for granted. He is an asset and will enhance your experience here! His personality just brightens your day: naturally he has that effect. He is handsome with the most beautiful eyes you’ve ever seen ! They are eyes of a man filled with so much life. Jasmine is such a beauty. Gentle and sweet Jasmine is a true sweetheart! I purchased coffee and the stations where Jasmine was tending to were impeccably clean ! Jasmine has the cutest laugh and baby face that will instantly make you ooze with love and uplift you .Vey attentive and sensitive to the customers needs and has such a pure heart ❤️! Jasmine and Andrae both do and they make a...

I always come to the WaWa located at 15 Eustace Rd, Stafford Va, and order my hoagies, and have had great service. But today the service was terrible. As usual, I order my ham and cheese hoagie and ask for salsa on the sandwich. The Manager behind the sandwich area, who was on duty at 1:15 PM, April 14, 2017, states, that I had to pay additional for salsa. I stated, I always get salsa on my sandwich without a charge. That's like saying you have to pay extra for a tomatoe, or pickles. It wasn't like I asked for extra meat or any item that warrants a upcharge. Her response was the salsa comes out of her inventory. I'm appaled at her response. She could have came up with a better excuse then that. I need to find out was this upcharge authorized. There were plenty of items I could have put on my sandwich that I didnt, a little scoop of salsa, which is equivalent to a tomatoe, should not incur a upcharge. Please train your manager on...