Wendy's — Restaurant in Virginia

I have not been to a Wendy's in several years because they are generally very disgusting - filthy dining rooms, filthy restrooms and sandwiches that are slapped together. Recently I went through the drive-through of the Wendy's on Patterson Avenue in Richmond, Virginia, just to get a Frosty. The female employee working the drive-through that night was clearly was mad at the world, and I was in it. Except for asking to take my order, she did not say a word to me. She also did not give me a receipt or a spoon for my Frosty. When I had the audacity to ask for a spoon and a receipt, she did not say a word, but seemed really annoyed that I asked for those items. I basically got the silent treatment and she wouldn't even make eye contact with me. Thanks to her, I will never visit another Wendy's again. Ever. Her attitude basically confirmed how I have felt about Wendy's for the last several years. They are unappetizing restaurants with extremely poor, and often rude, service. Among the several fast food restaurants I patronize, they consistently prove themselves to be the worst managed with the lowest standards for food service, cleanliness, and customer...

New location makes no difference. Had the food delivered and yet again, 90% of the order was wrong. How hard is it to make a plain jr. bacon cheeseburger or, a Jr. bacon cheese burger with just ketchup, mustard and lettuce (ya'll added mayo, tomatoes and pickles as well!) Biggie bag double stack was way overcooked and the burgers have gotten much smaller too, chicken nuggets were old, only put 1 bbq sauce and 2 napkins. Worst part, the fries were drowning in salt to the point I had to wipe each fry off with a paper towel. Settle down on the salt because it was absolutely disgusting, like eating a teaspoon of salt.

Pay attention to the orders and just make them as ordered. I gave this place a shot and will never eat here again. Waste of space when a much better establishment could've been here. Time to move on Wendy's. Such false hopes for this place.

Management and owners - take note of all the bad reviews and make some changes for those that will...

I was warned. When I told the Wendy's in Short Pump I was going to try their new Patterson location they said, "It's a different owner so it will be like John Rolfe, not us " The new Patterson location looks great but actually has worse service than John Rolfe did. Multiple problems placing our order and then it was presented as to go despite our eat in, the chili packed at the bottom of the bag on its side leaking, the wrong hamburger, no salad dressing, they were out, no apples in the apple chicken salad, no lemonade or other drinks, they were out, no utensils for chili or salad, no bbq sauce, they were out. Rather than my order for chili as my side they charged me $3. It was worth $3 just to leave. This is a reminder that a great new building isn't enough and how important the owner and the employees are in making a difference. Note- Noise level is high here. No assistance for seniors or...