Wendy's — Restaurant in Virginia

I came there with my husband around 12:00 pm for lunch since we are moving to our place order number 10 classic and got a Dave’s double the lady at the window had a attitude forgot my sauce for my chicken nuggets I came back in and asked for a manager the black woman with glasses held up my chicken sandwich I didn’t want the chicken sandwich because I didn’t know if she handed to some other customer out side the window my husband has life threatening medical conditions so we have to take extra care of what we do the black lady got upset as well and fixed my food with aggression and made comments as the sandwich was fresh my response is and was if you did it right the first time we would not have these problems my experience was trash my food was tossed to me I wanted to get super upset and throw the sandwich back but then my husband wouldn’t have anything to eat and it would have held us up since we are moving the the young man Wayne who is a manager in training said that he was sorry but I never met the real one I guess it was the black lady because the young black girl was at the window rude this one has gone down hill if you don’t want to do your job find someone else I definitely have the transaction on my card I want to speak some...

Sat in drive thru twice for 10+min each just to get the wrong thing not once but twice. Got my son a nugget meal and I got a bacon double stack with ketchup and mayo. They young man at the window who’s handling money repeats my order to me gets the last item (burger) and places it in the bag. Hands it to me I drive away from the window open my bag and see that the burger is completely wrong only has lettuce and onion. I pull back to the drive thru only to be told to pull around. Inside isn’t open at 830 to quickly remedy the mistake. I then get to the window and get an attitude from a young woman who barely looks older than my son. Another more polite young lady repeats my burger order to me as the other ruder lady goes to make my correct sandwich. Assuming this time it is right I pull off again. I then realized the attempt to correct the order fell short of the mark. No bacon on the burger and I dang sure won’t be eating something made by someone with an attitude. Simple order only cost 13.97 but customer service and attention to detail is mandatory for any service job. Place looked like it was run by kids this night. Literally...

This was actually our 2nd attempt at Wendy’s tonight due to the one on Iron Bridge Road, in the abandoned Walmart Marketplace parking lot, was only taking cash. We got there around 9:20pm and the drive thru was busy so my husband went inside to order our meals. He ordered a Son of Baconator combo. The fries were cold but when it came time to order what I wanted, a bacon cheese baked potato, the cashier rang up the entire order & my husband paid. The manager then came out and said they were waiting on a truck and out of potatoes. He asked if anything could be ordered in its place and my husband texted me and I said the chicken wrap was fine. The wrap ended up being very bland. Then he noticed 2 things: 1 a sign written on a napkin “Have a good day. It’s only my third day please be patient.” & an employee trying to hide his vaping at the cash registers. (Which is a health code violation.) I understand that we all are new at a job at one point, but not knowing whether an item is in stock or not, is necessary. Also there is no excuse for vaping inside a restaurant where food is being prepped, especially during this...