Culver’s — Restaurant in Viroqua

Now normally, I am a massive fan of the Blue and White. However, I was disturbed and disappointed by what I experienced at this location this evening. For starters, the attendants were rude, abrupt and lacked the common courtesy to communicate in an appreciably pleasant manner. In particular, the douchey looking kid (you’ll know him when you see him) showed zero customer service skills and had the poorest bag hand-off I’ve ever seen (it was literally shoved in my face, making it almost impossible to grab in such close quarters at the drive thru). Now for the food: burnt cheese curds, overcooked and mishappen burger patties, absolutely doused in mayonnaise, and no burger sleeves on the burgers. It is not with any hesitation that I can say this was the worst ButterBurger I’ve ever eaten. We also experienced a much-longer than average wait. This is not normally something that bothers me, as I understand things happen when you’re (normally) riding that thin line of perfection as close as Culver’s usually does. However, we were treated as an afterthought and a nuisance by the staff. Finally, perhaps the worst tragedy of all: as I was having my food bag shoved in my face, I asked if there were ketchup packets in the bag. I was told “ya” and then the window closed. However, much to my dismay, no ketchup was to be found anywhere. While it pains me to write this review, I do hope that this Culver’s location can perhaps take this as an inspiration to “pull themselves up by their bootstraps” and get thing back in the normally tip-top working conditions that one usually experiences as Culver’s. I hate to say it, but you’re better off at McDonald’s just...

I’m from out of town, and it was such a delight to dine here at Culver’s in Viroqua. The team here is exceptionally polite, attentive, kind, and full of positive energy. A very special thanks to Rylan, it’s been nearly 20 years (I’m 50 now) since I’ve felt this well treated as a customer. You don’t need a red carpet to make someone feel valued; genuine service like this makes all the difference, even if they just talk to you for 5min. I didn’t only feel great for how they received me, but rather because I saw how Rylan and all other team members were treating all people: as if they were the most important people in the world! In English or in Spanish, it just didn’t matter!! I’ve traveled to several countries and many U.S. states, and honestly, I wouldn’t trade the experience I had here, just buying a simple burger, for any luxury restaurant anywhere else. Congratulations to this outstanding team! You truly make customers want to come back again and again. Very few people can take the time to drop a note so it’s difficult to know if people notices you…. well WE DO...

The food was good (not the BEST Culver's but still good quality). Sometimes I feel it's being thrown together a little faster than the other one I go to, and has felt like a smaller sandwich or burger than others, but the prices are a bit higher. The service is always quick and polite, even in the busy drive thru. My only complaint is when going through the drive thru, they slap the sticky note with your number in it on your side mirror with their greasy fingers. I'm not crazy about that; I prefer to do it myself, as it can move the mirror and smudge it (maybe I'm being overly picky but it's a preference). This last time I visited, I had the same experience; they were not gentle at all, and a big greasy finger smudge on my mirror. Kind of gross. Aside of that, they manage a very small and busy drive...