Masaru's Restaurant — Restaurant in Visalia

Food is ok when they get your order right. Customer service sucks. I went in to pick up an order as I was waiting while somebody else was on the phone on hold. The girl told the guy with the tattoos on his arm I have somebody on hold then he shouts out from the back well tell them to wait even longer and started laughing. So rude especially when there’s customers in the front waiting for food. Therefore I will never tip this place again. The owner doesn’t really care either I guess he rarely goes in. So it’s a free for all kind of place. Don’t tip for rude sevice. The big girls always have an attitude with customers. I will continue to be nice and polite as I always am just will never tip. Instead I’ll give it to the homeless guy that hangs out there outside. At least he’s...

Last Tuesday we went here for lunch. The credit card machine was broken (we understand these things happen) but the disgruntled woman working that day could not be any ruder! It's not our fault the stupid CC Machine was broken. She put a small sign on the door that said CASH ONLY. We had no issue paying cash. Our issue was her resting b..tch face. She was so so rude. We no longer live in Visalia but wanted to go to Masaru's because we always loved it and ate their before. Wow! Have things changed. I feel bad for the owners. I doubt they would be happy if they saw how this employee was treating guests. I guarantee they are losing business by the day. I certainly will...

I just called to place an order over the phone and asked for a total. When the lady responded it was something I definitely did not expect. She said sorry we don’t give prices over the phone. WTH? So I told her we’ll i need to know so that way I can make sure I bring enough money to pay you and she asked me well how much do you have? I was shocked! What the hell do you mean? I felt very degraded and felt like that was a inconsiderate question to ask not to mention degrading and out of line! The food is good but this experience I just had was BEYOND HORRIBLE! Teach your employees better customer service! Or better yet just...